Job Description

Our client is a fast-growing startup revolutionizing live event ticketing. They buy and sell large volumes of tickets, and the automation usually handles everything — but sometimes, fans need a human touch. That’s where you come in.

What You’ll Do:

• Step in when automation fails: locate tickets, find buyer info, and execute transfers manually
• File and follow up on support cases with Ticketmaster to resolve technical issues
• Handle calls with marketplaces to solve fulfillment problems
• Ensure every ticket is delivered on time — no exceptions

Your Schedule:

• Mon–Fri: ET (20-30 hours during working week)
• Sat–Sun: ET (10-15 hours during weekend evenings)
• Work 5 days per week

Who Thrives Here:

Some shifts are calm, others are a rush before tip-off. We want someone who doesn’t just survive the chaos — they thrive in it. Speed, accuracy, and focus under pressure are key.

What We’re Looking For:

• Organized and detail-oriented
• Dependable and trustworthy
• Quick and confident with computers
• Strong English communication skills (written and spoken)

Why Join Us:

No prior experience required.

If you’re sharp, resourceful, and ready to take on fast-paced challenges, you’ll fit right in.