Job Description

Who We Are:
Based in Stratford, Ontario, the Stratford Festival is one of the world’s foremost repertory theatre companies. It operates year-round, presenting a season of about a dozen plays each year between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our stages, we have seven people working behind the scenes, some of the world’s most dedicated and experienced arts workers.
The Stratford Festival is committed to ongoing work to support equity, inclusion, anti-racism and anti-oppression in all areas of our work. These areas include play selection, casting, marketing and public relations efforts, education programs, production, design, recruitment of staff and volunteers, and the composition of the Board of Directors.
Why You Should Apply:
• Creative work environment
• Employee Assistance Program to encourage work-life balance and strong mental health
• Complimentary & discounted ticket offers and events
• Employee discounts on merchandise and event space
• Being a part of the magic of live theatre!

​​The Ticket & Membership Representative is responsible for processing ticket and membership orders while delivering efficient, consistent, and exceptional customer service. This role involves handling inbound and outbound sales calls, promoting memberships and related products, and building strong relationships with patrons to enhance loyalty and confidence. Reporting to the Associate Director, Ticketing & Membership, the Ticket & Membership Representative collaborates with sales and customer service teams to support revenue goals and audience engagement. This position also contributes to maintaining high service standards and improving patron experience through proactive communication and support.
Responsibilities:
• Provide efficient, consistent, enthusiastic and exceptional customer service
• Solicit and process ticketing and membership orders by telephone and in person.
• Soliciting for a membership and ticketing sales, upselling and selling related items through inbound and outbound phone calls
• Establish and develop the relationship between the Stratford Festival and its patrons
• Promote customer loyalty and confidence
• Providing efficient, enthusiastic and professional customer service
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures and ensure that safe work practices and policies are supported and enforced within reporting structure.
• Perform other duties as assigned.
Minimum Qualifications:
• ​​​Strong oral and written communication skills with proper spelling and grammar
• ​Strong and effective problem-solving skills
• ​Superior telephone communication
• ​Strong sales skills and experience
• ​Efficient, enthusiastic and professional
• ​Effective problem-solving skills
• ​Strong computer skills
• ​Reliable team player
Behavioural Competencies:
• ​​Adaptability / Agility: seamlessly adjust to changes in environment or situation; readily learn alternative approaches and methods​
• ​​Communication: actively listen and effectively transmit and receive information​
Scheduled hours will be across our operational hours:
Monday-Thursday 9:00a.m.-9:00p.m.
Friday & Saturday 9:00a.m.-8:00p.m.
Sunday 9:00a.m.-2:00p.m.
Preference will be given to candidates with previous relevant work experience in sales and customer service with a passion for theatre and the arts.

This seasonal part-time unionized posting is for an existing vacancy located in Stratford, Ontario and will begin as soon as possible. This position requires the candidate to work onsite. Candidates are required to work flexible hours including evenings, weekends and holidays as scheduled.
Job Type: Seasonal Part-Time
Hourly Rate: $22.26
Application Deadline: Open Until Filled
Shared Values:
• Inclusion: contribute to an environment where everyone is welcome, valued and respected; consistently demonstrate an open-mindedness and intellectual curiosity that promote and celebrate the diversity of perspectives.
• Innovation: put experience and knowledge into creative problem-solving and the continuous improvement of the organization.
• Rigor: show integrity in behaviour, attention to detail in work and commitment to excellence and professional evolution
• Caring: be empathetic, understanding and attentive to others
• Connection: establish and maintain trusting relationships that are respectful and constructive
Who Should Apply:
We welcome applicants of every identity, and encourage applications from Indigenous, Black, People of Colour, Deaf, disabled and 2SLGBTQ+ folks. We are committed to accommodating people with disabilities throughout the recruitment process and beyond. If you require accommodation (including, but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let our recruitment team know.
No candidate will meet every desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we’d love to learn more about you!
If you would like to contribute your own remarkable talents to North America’s largest not-for-profit theatre, we’d like to hear from you.