Role Main Purpose:
The Ticketing Manager will oversee the ticketing operations, ensuring efficient management of ticket sales, reservations, and customer inquiries. This role requires strong leadership skills, strategic planning, and an ability to enhance customer experience while managing a team. The ideal candidate will have a robust background in ticketing or reservations and a passion for exceptional customer service.
Operational Responsibilities:
Team Leadership: Lead, mentor, and develop the ticketing team to achieve operational excellence and high levels of customer satisfaction.
Sales Management: Drive ticket sales strategies and initiatives, ensuring targets are met and revenue goals are achieved.
Process Optimization: Review and enhance ticketing processes for bookings, cancellations, and modifications, implementing best practices.
Customer Service Excellence: Establish and promote high standards of customer service, addressing escalated inquiries and resolving complex issues.
Stakeholder Collaboration: Coordinate with event organizers, travel partners, and other stakeholders to ensure seamless ticketing operations.
Reporting and Analysis: Generate, analyze, and present reports on ticket sales, revenue, and customer feedback to inform strategic decisions.
Policy Adherence: Ensure compliance with company policies, including data protection and confidentiality standards.
Strategic & leadership Responsibilities:
Strategic Planning: Develop and implement strategic plans for ticket sales / platforms and customer engagement to enhance overall fan experience.
Market Analysis: Stay informed about industry trends and competitor offerings to inform pricing strategies and promotional campaigns.
Innovation: Foster a culture of innovation within the team, encouraging creative solutions to improve ticketing operations and customer interaction.
Key Performance indicators
Main Contacts:
Education & Experience:
7-10 years of experience in ticketing management, business, or a related field.
Knowledge & Skills:
Let’s Shape the Future Together ..
Since 1982, Obeikan Investment Group has built thriving businesses in multiple channels. This is what four decades of experience have taught us:
- Businesses that stay on conventional paths will ultimately be overtaken by more agile competitors.
- Incremental steps aren’t enough to maintain market leadership, so thinking big is essential.
- A successful future takes ongoing, radical, all-hands-on-deck innovation.
- And innovation isn’t a project with an end date—it’s an embedded mindset.
Innovation is at the core of everything we do at Obeikan. The world of business has changed and the future is no longer an extension of today; continual re-invention is a now pre-requisite for success. To compete, we’re perpetually re-engineering our processes, products and organisation to do more and to do better—executing faster, more reliably, more productively and more profitably.
Today, the catalyst of innovation is digital transformation. It’s enabled us to perform at the highest level, and now we are making the same possibilities available to our clients. Obeikan’s digital technologies are a bridge to full membership in the digital economy. As a leader in digital transformation, we’re empowering our customers to refine their operations, amplify their impact, and sharpen their competitiveness.
We’re passionate about sharing our knowledge to change our world for the better. We give our best every day to help help build an increasingly dynamic economy and society, and to partner for collective wins. Through collaboration with Obeikan, clients can also create new paths to success, revitalise business operations and relationships, and accelerate value creation.
Are you ready? Let’s shape the future together.
