Job Description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Ticketing

Reporting to: Ticket Officer Manager

About the Role:

Provide first class service to customers and supporters purchasing tickets both in person and over the phone for all Club football fixtures and events by delivering a level of customer service which exceeds the customer’s experience, increases ticket sales and maximises revenue.

Key Tasks and Responsibilities:

• Deliver a first class level of customer experience to all supporters purchasing tickets for Nottingham Forest Football Club fixtures.

• Undertake sales of match tickets, season cards, membership and other ancillary products promoted by the Club, including but not limited to matchday sales.

• Undertakes all necessary checks to ensure all concessionary and disabled tickets are sold correctly and customer needs are identified and recorded as required.

• Identify opportunities to up-sell products with every customer interaction.

• Contribute to the full spectrum of face to face, telephone and administrative activities required to ensure that the ticketing function runs smoothly at all times.

• Participate in all Ticketing-led matchday activities including front of house and telesales, ticket collections and “Here to Help” customer service activities in and around the stadium footprint.

• Ensure all customer records are kept accurately and up to date.

What are we looking for:

• Previous customer service experience in a fast-paced environment with a flexible, customer-first approach.

• Previous experience of computerised ticketing systems.

• Highly computer literate with a good grasp of MS Word and Excel.

• Strong communication skills and a highly professional manner.

• Well organised and able to prioritise.

  Good command of English, spoken and written.

  Proactive, self-motivated and resilient, confidence to work independently and as part of a team.

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we Invite all applicants to provide diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.