Job Description

Position Objectives:

This position will support the Customer Service and Ticketing operational functions for San Francisco, CA. Ticketing Customer Service Agent will ensure there is clear verbal communication to assist passengers’ monetary transactions.

What You’ll Do

- Ticketing:

1. Basic Math Skills ability to handle cash, give correct change, and process transactions accurately.
2. Customer Service Skills polite, friendly, and professional when dealing with passengers under pressure situations.
3. Communication Skills clear verbal communication to assist passengers and work with team members.
4. Attention to Details accurate with money handling and transactions.
5. Time Management: able to work efficiently during busy operation.

- Customer Service

1. Collaborating with airline teams and fellow agents to ensure smooth operations.

2. Delivering excellent customer service under pressure in a dynamic terminal setting.

3. Making clear announcements and providing directions.

4. Assisting Passengers at check-in counters.

5. Verifying travel documents and complying with airline and TSA protocols.

Requirements

What You Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal
• Authorized to work in the U.S. and able to pass a background check and drug screening

Benefits

Pay & Benefits

• Hourly Pay: $23.15 per hour + Shift Premium B ($1)
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement