Job Description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The Pensacola Saenger Theatre’s Ticket Seller is responsible for ticket sales to shows and events by performing the duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance.

• Focus on each patron’s order and fulfill in an accurate and timely manner.

• Accurately dispenses tickets as requested by patrons using ticketing software and processes purchases made in person and by phone, when necessary.

• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

• Verify and distribute 'Will Call' tickets to patrons.

• Completes daily ticket sales report.

• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and submits to Ticketing Manager or Supervisor for audit.

• Provides guidance related to venue, show and ticket information.

• Ability to work independently and handle most box office questions without assistance.

• Efficiently and courteously answers questions concerning prices, seating, and events.

• Files various records and reports and performs related office functions and clerical work as assigned.

• Perform other related duties as assigned by Box Office Manager or Designee.

• When assigned, perform as an event merchandise seller during shows or events, which may include but is not limited to the following duties:

• Performs merchandise inventory count-in and count-out procedures.

• Fulfills patron merchandise orders in an accurate and timely manner.

• Utilizes basic math skills for handling and processing transactions

• Enter, charge, and process payment utilizing a computerized Point of Sales System (POS).

• Creates visually appealing merchandising displays and prices items correctly, as directed.

• Multi-tasks in an ever-changing environment.

• Provides excellent service to all patrons, sponsors, production staff, and fellow Saenger Theatre team members.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to credit and background screening.

• Excellent organizational skills required

• Good written, verbal, and interpersonal skills required

• Ability to interact with all levels of staff including management

• Professional presentation, appearance, and work ethic

• Ability to operate a computer terminal and printer

• Dependable team player

• Enthusiastic self-starter

• Ability to learn new skills

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED required

• Minimum of six (6) months relatable experience required

• Computer and money/payment handling experience strongly preferred

• Experience in computerized ticket systems and/or guest services experience preferred

SKILLS AND ABILITIES

• Accurately process and handle credit card payments

• Work independently and as a member of a team

• Have excellent communication, listening, problem solving, and organizational skills

• Able to understand, speak, read, and write English

• Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner

• Able to operate two-way radio equipment

WORKING CONDITIONS

Location: Onsite at Pensacola Saenger Theatre, Pensacola, FL

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Stand or sit for extended periods of time

• Type on keyboard and maneuver a computer mouse

• Reach with arms and hands to finger, handle, or manipulate hardware and equipment.

• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance.

• Work inside and outside the building is required, with possible exposure to adverse conditions

• Able to work flexible hours, including nights, overnights, weekends, and holidays.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.