Job Description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Managed by Legends Global, Desert Diamond Arena is the premier live entertainment venue of the Southwest, hosting world-class concerts, sporting events, and private experiences in the heart of the Westgate Entertainment District. Following a recent $42 million transformation, the arena continues to set the standard for innovation, premium hospitality, and guest experience.

THE ROLE

The Box Office Attendant at Desert Diamond Arena is responsible for assisting patrons with ticket distribution via ticket purchase or picking up tickets previously arranged (will call). This position also provides general information pertaining to Desert Diamond Arena as well as the events taking place at the Arena. These transactions should be provided in a friendly and accurate manner while maintaining a professional appearance with constant consideration being given to customer satisfaction

Essential Duties and Responsibilities

• Service Guests in a friendly and professional manner
• Assist guest with ticket purchases using Desert Diamond Arena’s software of choice
• Accurate distribution of will call tickets to guests for various events
• Assist guests with general information regarding Desert Diamond Arena – i.e., event availability, event pricing, seat selection, event scheduling, general parking information, etc.
• Accurately reconcile all sales and will call receipts
• Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff

Education and/or Experience

• A minimum education level of Highschool Diploma or its equivalency
• Minimum of 0-1 years’ work experience
• Must be 18 years of age or older
• Must be able to work in a fast paced environment
• Must be ablet o accurately and efficiently deal with large quantities of cash or other payment methods
• Must exhibit excellent communication and customer service skills
• Must have an understanding or have the ability to learn basic computer skills and Desert Diamond Arena’s Ticketing Platform
• Must also have the ability to work varied shifts with can include weekdays, evenings, weekends and holidays
• Previous experience in retail, customer service or live event/entertainment ticketing space preferred but is not required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.