Job Description

KPM, a privately held full-service multifamily management company based in Houston, Texas, is seeking a dedicated Ticket Runner Maintenance professional to join our dynamic team. With a robust portfolio of over 16,000 units across Houston, Dallas, San Antonio, Austin, Las Vegas, and Florida, KPM has established itself as a leader in managing a diverse array of apartment communities. Our expertise spans from deep value-add projects with significant rehabilitation components to stabilized properties, all managed with a keen focus on optimizing marketing, tenant satisfaction and retention, expense control, revenue enhancement, and overall operational excellence to maximize net operating income. We pride ourselves on delivering the highest levels of transparency, controls, and integrity to our clients while fostering a work environment grounded in our core values: Integrity, Diversity, Teamwork, Empathy, Excellence, and Agility. Recognized as one of the best property management firms to work for in 2020 by Multifamily Leadership, KPM places a strong emphasis on hiring talented individuals, believing our people are our greatest assets. Join us as a Ticket Runner Maintenance specialist to contribute to our mission of delivering superior property management services and enhancing resident experiences across our expansive multifamily portfolio.

Responsibilities

• Promptly respond to and execute maintenance requests by running tickets assigned to maintenance teams.
• Coordinate with property managers and maintenance technicians to ensure timely resolution of work orders and service requests.
• Inspect properties regularly to identify maintenance issues and report them accordingly.
• Assist in maintaining accurate documentation of completed maintenance tasks and ticket status updates.
• Communicate effectively with residents regarding the progress and completion of maintenance requests.
• Support the maintenance team by transporting necessary materials and equipment between locations as needed.
• Ensure compliance with safety protocols and company policies while performing ticket runner duties.

Requirements

• High school diploma or equivalent required; additional technical training or certification is a plus.
• Previous experience in property management maintenance or a similar role preferred.
• Strong organizational skills with the ability to manage multiple tickets efficiently and prioritize tasks.
• Excellent communication and interpersonal skills to interact professionally with residents, property staff, and vendors.
• Physical ability to walk and inspect properties, carry tools and equipment, and perform light maintenance tasks.
• Basic knowledge of maintenance operations and common building systems is an advantage.
• Valid driver’s license with a clean driving record and reliable transportation.
• HVAC certified

Benefits

Health and Wellness Benefits, Excellent PTO, Maternity & Paternity Benefits, 401k and many more!