Job Description

POSITION TITLE:

Ticket Operations Intern

REPORTS TO:

Sr. Manager of Ticket Operations

LOCATION:

Indianapolis, IN

FLSA STATUS:

Non-Exempt

EMPLOYMENT TYPE:

Internship

Duration:

January 2027 - July 2027

ABOUT US

At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.

WHAT YOU’LL DO

As a Ticket Operations Intern, you will support all IMS Ticket Office operations for major events, including the INDYCAR Grand Prix, Indianapolis 500, Brickyard Weekend, and other ticket-related events.

In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the Motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

YOUR RESPONSIBILITIES

Customer Service

• Provide all guests with a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
• Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events.
• Provide exceptional customer service to all internal and external customers.

Ticket Sales and Service

• Aid guests with the purchase and distribution of tickets, parking, and any additional products through communication with customers via in-person, telephone, and email.
• Handle cash, check, and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator.
• Ability to be flexible.
• Exhibit a clear understanding and communication of IMS facility, events, products, and processes to both external and internal customers.
• High level of knowledge of IMS facility and familiarity with stands, gates, and parking areas.
• Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.
• Package and prepare all products for mailing orders for all events.
• Accurately maintain confidential customer and business information.
• Operate and maintain remote ticket locations during event times as assigned.
• Other projects as assigned.

WHAT YOU BRING

We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.

Required Experience & Skills:

• Superior customer service skills and service-oriented philosophy.
• Strong knowledge of MS Office, with an emphasis on Excel, Word, and PowerPoint.
• High level of integrity and ability to maintain confidentiality.
• Innovative and critical thinker, self-starter with problem solving skills with results driven goals.
• Effective communication and relationship building skills; both verbal and written.
• Ability to work in a role that requires attention to detail, organizational and time management skills.
• Demonstrated ability to multi-task and prioritize in a fast-paced environment.
• Proven ability to handle pressure with time constraints, while simultaneously maintaining multiple responsibilities efficiently and accurately.
• Highly motivated and resourceful self-starter with a positive attitude.
• Ability to work independently and as part of a team.
• Cultural competence and the ability to thrive in a diverse environment.
• Alignment with Penske Entertainment’s core values and standards.

Education:

• Currently pursuing an undergraduate or graduate degree from an accredited college or university.
• Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform in this position.

Leadership:

• This position does not have any supervisory responsibilities.

FLEXIBILITY & TRAVEL

• General office hours are Monday–Friday, 9 AM to 5 PM.
• Extended hours required during race weekends and key event periods (especially May and July).
• No travel.
• Our teams work together to create flexibility that supports life in and out of work.

PHYSICAL DEMANDS

• Ability to lift up to 50 lbs.
• Extended periods of sitting, standing, or walking (as needed).
• Comfort working indoors/outdoors and around event noise.
• Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be understood.
• Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.

WORK ENVIRONMENT

• Fast-paced, collaborative office and event settings.
• Work is performed in an office environment with other workers. Incumbent shall be exposed to those conditions normally encountered in a business office environment.
• Staff will experience frequent interruptions and must be prepared to interact with others on a regular basis.

EQUAL OPPORTUNITY

Penske Entertainment is proud to be an equal opportunity employer. We’re committed to creating a workplace where everyone can thrive—regardless of race, gender, orientation, background, or ability.