Job Description

POSITION TITLE:
Ticket Operations Coordinator

REPORTS TO:
Sr. Manager, Ticket Operations

LOCATION:
Indianapolis, IN

FLSA STATUS:
Exempt

EMPLOYMENT TYPE:
Full-Time

ABOUT US

At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.

WHAT YOU’LL DO

The role of the Ticket Operations Coordinator is to support all ticketing department activities for major IMS events — including the INDYCAR Grand Prix, Indianapolis 500, and Brickyard Weekend — as well as other ticket-related ancillary events.

In this role, you’ll play an important part in delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

YOUR RESPONSIBILITIES

Customer Service

• Provide all guests with a positive first impression of the Indianapolis Motor Speedway by delivering superior, individualized guest service.
• Communicate positively with guests via telephone, in person, email, and online chat to efficiently identify their needs and provide accurate information regarding all IMS events.
• Deliver exceptional customer service to both internal and external clients.

Ticket Sales and Service

• Learn and utilize the IMS computer ticket system (SCORE), along with other technology programs and applications, to assist customers with sales, fulfillment, and renewals.
• Assist guests with purchasing and distributing tickets, parking, and other applicable add-on products.
• Manage cash and credit card transactions responsibly and accurately; balance batches and submit to the Financial Coordinator.

• Resolve issues by communicating effectively with staff and guests as they arise.
• Demonstrate flexibility and the ability to explain all available products to customers.
• Maintain a high level of knowledge of the IMS facility, including stands, parking/camping areas, and special event sites.
• Package and prepare for mailing tickets, parking/camping passes, and product orders for all events.
• Process annual renewals for all major events.
• Accurately maintain confidential customer data and business information.
• Operate and maintain individualized remote ticket locations during event times as assigned.

Other

• Serve as the lead or backup for one or more main Ticket Office functions (e.g., ticket fulfillment, ticket transfers, maintaining current customer data, etc.).
• Exhibit enthusiasm for and commitment to the company’s Vision, Mission, and Values.
• Perform other duties as assigned by the Vice President, Ticket Sales and Service, and the Manager of Ticket Operations.

WHAT YOU BRING

We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.

Required Experience & Skills:

• A minimum of one to two years of box office or equivalent experience is required.
• Strong communication skills, both verbal and written.
• Organizational skills and ability to multi-task/manage several projects simultaneously and meet deadlines.
• Demonstrated flexibility, creativity, strategic-thinking skills; willingness to take initiative and learn.
• Positive attitude with strong people skills along with strong customer service skills.
• Proven ability to work autonomously, collaboratively and within a team structure.
• Proficiency in office software systems such as MS Word, Office, Teams, Excel, PowerPoint and Outlook.
• Ability to identify problems and create solutions.
• Passion for creating memorable experiences.
• Superior customer service skills and service philosophy.
• High integrity and ability to maintain confidentiality.
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards

Education:

• Bachelor’s degree or equivalent experience with a major sports or entertainment venue.

Leadership:

• This role does not have direct supervisory responsibilities.

FLEXIBILITY & TRAVEL

• May include travel to one or more INDYCAR races annually.
• General office hours are Monday – Friday, 9:00am – 5:00pm
• Candidate must be able to work overtime, evenings, weekends, and holidays as needed.
• Flexibility and adaptability are key skills needed for this role.
• Longer hours and weekends required for the Month of May and other major racing events
• Our teams work together to create flexibility that supports life in and out of work.

PHYSICAL DEMANDS

• Physical demands are light, consisting primarily of sitting, standing, and walking
• Must be able to lift up to 50 pounds.
• Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
• Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.

WORK ENVIRONMENT

• Fast-paced, collaborative office and event settings

BENEFITS & PERKS

We take care of our team with a competitive benefits package that includes:

• Medical, dental, vision, and life insurance
• 401(k) with 100% company match up to 5%
• Paid vacation, personal, and sick days + 12 paid holidays
• Generous paid parental leave and tuition assistance
• On-site fitness center and wellness programs
• Discounts on meals, gear, and more

EQUAL OPPORTUNITY

Penske Entertainment is proud to be an equal opportunity employer. We’re committed to creating a workplace where everyone can thrive—regardless of race, gender, orientation, background, or ability.