WHAT YOU’LL BE DOING:
May include, but not limited to:
Process all types of ticket orders placed at the ticket office directly
Process mail orders for all events held at the Event Center
Process group orders for all events held at the Event Center
Process credit card orders by phone
Maintain good customer relations and service
Provide information to patrons concerning hockey games, special events, and general facility facts
Answer customer inquiries and mails appropriate information as requested
Understand the functions and operations of the Etix System
Attend staff training
Becomes familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.
WHAT YOU NEED FOR THIS POSITION:
Excellent skills in customer relations, communications and problem solving
Cash handling experience
Sales and customer service experience preferred
Ability to work flexible hours and weekends
Able to sit or stand for long periods of time, up to 8 hours or more
Able to stoop and bend
Occasionally able to lift up to 40 pounds
Able to comply with safety standards
From hotel lodging and events to dining, retail, and entertainment, Greenleaf Hospitality Group offers an unmatched choice in world class hospitality. The locally owned Kalamazoo company owns and operates three locations: Radisson Plaza Hotel & Suites, Wings Event Center, and Wings West. Additionally, the following outlets located within the three locations are owned and operated by Greenleaf Hospitality Group: Kalamazoo Wings Hockey Club, Blush Salon + Spa, Old Burdick’s, Rio: Regionally Inspired Offerings, The Wedding Studio, Kalamazoo Athletic Club, The Morning Dish, Brick and Brine, and Starbucks.
