Job Description

WHAT YOU’LL BE DOING:

May include, but not limited to:

• Leads the daily operations of the ticket office.

• Acts as the Manager on Duty when needed.

• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• Must be smiling, high fiving and encouraging our team to give World Class guest service.

• Engage with our guests and create memories worth repeating.

• Be a cheerleader and support for staff during all events.

• Staff Training to include:

  • Etix system general knowledge

  • Train employees to properly check I.D.s

  • Will Call Standards

  • Cash Handling Procedures

  • Pre and Post event duties. Set up to clean up!

• Assist with counting banks and parking post events.

• Attend and participate in meetings that you are scheduled for.

• Assist other departments as needed.

• Ensures the team is fully aware of all events happening in the Wings Event Center.

• Processing all types of ticket orders placed for the Event Center including over the phone, in person, mail, and group orders.

• Maintaining exceptional levels of customer service and relations.

• Providing detailed information to patrons concerning hockey games, special events, and general facility facts.

• Answering customer inquiries and mailing appropriate information as requested

• Becoming an expert at the Etix ticket platform and all Wings Event Center policies and procedures.

• Becoming familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.

• Performs other duties as assigned, requested or deemed necessary by management

WHAT YOU NEED FOR THIS POSITION:

• Excellent skills in customer relations, communications and problem solving

• Strong leadership skills that would be able to lead a diverse team

• eTix experience preferred but not required

• Able to stand for long periods of time, up to 8 hours or more

• Able to handle responsibilities that require repetitive motion tasks

• Cash handling experience

• Sales and customer service experience preferred

• Ability to work flexible hours and weekends

• Able to stoop and bend

• Occasionally able to lift up to 40 pounds

• Able to comply with safety standards