Job Description

Sell or print tickets for shows and make dinner reservations for packages. Sell tickets to other shows using Ticketmaster. Make sure all guests have a positive experience while attending our show.

• Sell show/dinner tickets, print reservations and assist supervisor in loading shows

• Make sure all problems are solved in a quick and professional manner

• Ensure the safety of all guests

• Assist in the direction of guests to various locations and aid casino personnel with VIP guests

• Deal with challenging situations

• Keep track of supplies, selling and restocking retail, tracking daily sales of tickets, restaurants, retail, Silver Legacy and Ticketmaster, checking group information and booking reservations

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Must have the ability to provide our guests with excellent customer service, observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests

• Must possess computer knowledge, ticketing knowledge and good English communication skills
• Must have the ability to deal with customers daily
• Must be self-motivated
• Must be able to handle money
• Must have good phone skills

• Ability to deal with stressful situations

• Ability to stand for long periods of time

• Must have the ability to use logical deduction to solve problems

• Must be friendly, outgoing, professional and a good communicator

• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Hectic Box Office and Information Desk
• Non-smoking showroom
• Work may be performed in an area, which may be unusually noisy and crowded
• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range
• Eye/hand coordination and manual dexterity
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.