Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
As an Application Support Engineer for L2 Support, you will act as a point of contact for questions and issues with the SAAS solution and concerns about using our product TI-Gateway. You will work closely with our service management, our customers, the development and operations team. Your task is to troubleshoot issues, support the teams and customer and track the issues until they have been resolved. Within the scope of your job, your field of activity is incident management and problem management.
With your open and winning nature, you will take care of our service management and customers' requests and their response and resolution. In interaction with the teams, you address requests to the right people and follow them through to resolution.
In addition, you will support the service management in troubleshooting of our product.
Soft Skills:
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go.
Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Learn more about life at Worldline at jobs.worldline.com
We are Worldline. We help businesses of all shapes and sizes to accelerate their growth journey – quickly, simply, and securely.
With advanced payments technology, local expertise and solutions customised for hundreds of markets and industries, Worldline powers the growth of over one million businesses around the world.
