Job Description

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This role involves managing staff, providing excellent customer service, handling administrative tasks, and driving sales to meet the store's performance goals. The Store Supervisor acts as a leader, motivating and guiding the team to deliver exceptional service and achieve store targets.

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1. Ensure a high level of customer satisfaction by maintaining excellent customer service standards.
2. Handle escalated customer complaints, after sale inquiries and provide appropriate solutions.
3. Maintaining current customer data base and building relations with new clients
4. Monitor store sales and implement strategies to achieve store targets.
5. Communicate sales goals and store KPI's to the team on continuous basis.
6. Support and supervise team on selling techniques and in-depth product knowledge.
7. Schedule shifts and manage manpower to ensure store productivity is maximized.
8. Oversee daily store operations and stocktake.
9. Maintain a welcoming and professional store environment, including store visual merchandising.

Education

Bachelor’s Degree in any field.

Experience Requirements

• At least 3 to 5 years of experience as a Store/Boutique Manager or Senior Sales/Retail Associate.
• Previous supervisory experience in a retail or customer service environment.
• Knowledge and ability to build SOPs for all daily activities of the stores.
• Ability to provide on-job trainings for sales associates for sales techniques, customer service, etc.
• Strong leadership and team management skills.
• Strong communication and interpersonal skills
• Fluent in English and Thai / Other language is a plus.

Mobility/Travel

Able to work at assigned store.

Computer Skills

MS offices, Power BI, company own-web.

Language

Fluent in English and Thai / Other language is a plus.