Job Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
The Third Party Software Coordinator will be a self-starter with the ability to work in a fast-paced, performance driven environment. The incumbent will be responsible for the Business Analysis for the Reporting Services team.
As Third Party Software Coordinator, You Will…
• Provide technical direction, expertise, and assistance to system users
• Take input from his/her supervisor and apply comments and feedback
• Manage Third party systems on a daily basis and automate processes to Support users
• Oversee system configuration changes, including (but not limited to): flows, fields, page layouts, record types, custom settings, dashboards, and reports
• Monitor user adoption
• Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups
• User support tickets - ensure issues are identified, tracked, reported, and resolved in a timely manner
• Collation of information and data entry
• Compile regular reports
• Provide Data-Driven insights and analysis
• Establish and maintain effective relationships, with the system users
• Complete tasks in accordance with procedures, to ensure ongoing consistency and compliance with required timeframes
• Provide process improvement recommendations when identified, to reduce completion time and improve the efficiency of tasks
• Deliver high-quality services to our internal users consistently
• Deliver informative and well-organized presentations
• Understand how to communicate difficult/sensitive information tactfully
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As Third Party Software Coordinator, You Have…
• Degree or Diploma in Computer Science, Information Systems or equivalent experience
• Minimum of 2 years of experience in an administrator type role, with demonstrated experience analyzing systems and customizing system configurations
• Experience in facilitating workshops and training sessions with diverse groups of stakeholders
• Superior attention to detail with an eye for accuracy
• Excellent organizational and time management skills
• Demonstrated strength in communications, relationship building, technical understanding, and problem-solving
