Job Description

#LI-JC1

At AIG, we are reimagining the way we help customers manage risk. Join us as a Third-Party Risk Remediation Specialist, Core+ and help strengthen service provider management, operational resilience and regulatory compliance across AIG Pacific.

Make your mark in Enterprise Risk Management

As well as helping customers to manage risks, AIG faces a wide array of our own risks every day. The Enterprise Risk Management (ERM) team partners across the AIG organization to inform strategic decision-making and to facilitate rational risk-taking that drives profitable growth. ERM ensures we have the right tools, processes and systems in place to identify, measure and manage our risks. As an ERM colleague, you can enhance your acumen by helping to shape and support our approach to risk.

How you will create an impact

You will support AIG Pacific’s Service Provider Management Remediation Program by coordinating and driving remediation activities across third-party service provider and outsourcing arrangements. Working with Contract Owners, Legal, Compliance, Internal Audit, APAC / Global TPRM and business stakeholders, you will help improve ownership, data quality, monitoring and evidence of compliance with AIG framework requirements, APRA CPS 230 and relevant RBNZ expectations.

This is a 12-month fixed-term contract with the potential for extension, subject to business requirements.

Key accountabilities include:

• Support delivery of the 12-month Service Provider Management Remediation Program across material service provider and outsourcing arrangements.
• Coordinate remediation activities including the service provider management platform (CBRA) uplift, service provider population review, materiality assessments, tiering, policy alignment, RACI embedment and reporting uplift.
• Work with Contract Owners and Business Owners to validate records, close data gaps and maintain an accurate Material Service Provider Register.
• Coordinate and facilitate CBRA activities and risk assessments undertaken by business stakeholders, including refreshes, material change triggers, contract renewals and service or data location changes.
• Support contract, monitoring and evidence uplift against AIG policy and regulatory expectations, working with Legal, Risk and business stakeholders.
• Prepare governance inputs, action tracking, issue escalation, remediation reporting and key risk themes for management, committees and Board reporting.
• Build and maintain effective working relationships across multiple stakeholders to drive timely completion of remediation activities and escalation of overdue actions.

What you’ll need to succeed

• Experience in third-party risk, service provider management, operational risk, compliance, audit, vendor governance, procurement risk or regulatory remediation.
• Working knowledge of APRA CPS 230, CPS 220, CPS 234, FAR, outsourcing obligations or equivalent prudential risk practices is highly desirable.
• Strong remediation delivery skills, including action tracking, evidence management, risk assessments, control reviews and governance reporting.
• Exceptional organisational skills, with the ability to manage multiple workstreams, deadlines, stakeholders and competing priorities simultaneously.
• Ability to work confidently with business owners, Legal, Compliance, Internal Audit, Operations and regional or global risk teams to resolve issues and deliver outcomes.
• Clear written communication and analytical skills, with the ability to translate remediation progress into concise management reporting.

Applicants must have valid rights to work in Australia, as employer sponsorship is not available for this position.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

TH - Other

AIG Australia Limited