SinglePoint Group International Inc

Third Party Commercial Collections Officer

SinglePoint Group International Inc  •  Toronto, CA (Onsite)  •  10 hours ago
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Job Description

Join our vibrant and expanding team at SinglePoint as a Collections Representative. We pride ourselves on fostering a dynamic work environment where dedication is rewarded and growth opportunities abound.

We have a permanent full-time opportunity and the schedule we are currently hiring is 5 days a week:

  • Monday through Friday between 8:30 am to 5:00 pm

Successful candidates will undergo comprehensive onsite training for up to 2 - 3 months at our Toronto office at 255 Consumers Road, Toronto, ON, M2J 1R3.

Responsibilities:

  • Manage a portfolio of commercial transportation and freight accounts across Canada.
  • Investigate and resolve payment disputes, POD (Proof of Delivery) issues, billing discrepancies, and customer service concerns.
  • Work directly with Accounts Payable departments, Controllers, Owners, and Senior Management to secure payment.
  • Review customer aging reports and prioritize collection activities based on risk and recovery potential.
  • Recommend accounts for legal action, credit holds, or escalation when appropriate.
  • Build professional relationships with customers while protecting the client's interests.

Requirements:

  • Minimum 1 or 2 years of commercial collections experience preferred.
  • Experience collecting on freight, transportation, logistics, B2B, or commercial accounts considered a strong asset.
  • Proven ability to negotiate payment arrangements and resolve disputes.
  • Experience working with aging reports, account reconciliations, and statement reviews.
  • Knowledge of commercial credit and collections practices.
  • Manage and collect on a portfolio of commercial accounts with varying delinquency levels.
  • Strong computer operating and data entry skills with the ability to navigate multiple systems efficiently

Perks:

  • Remote work option available after training
  • Comprehensive dental and medical benefits program
  • Insurance discounts
  • Access to the Perkopolis Discount Program
  • Career and Leadership Development opportunities

Compensation:

  • Between $3,000 and $3,500 monthly based on experience plus incentives

If you are an ambitious individual looking to make a significant impact and grow professionally, we encourage you to apply.

Join a winning team today!

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #HP

SinglePoint Group International Inc

About SinglePoint Group International Inc

Welcome to SinglePoint Group International Inc.!

As the parent company of the industry-leading Credit Bureau of Collections Canada (CBCC), we’ve proudly stood at the forefront of Canada’s outsourcing industry since 1947. We are trusted as the nation’s top outsourcing partner, excelling in customer and sales excellence while being experts in client retention.

At SinglePoint, we deliver integrated customer lifecycle management with a focus on four core pillars:

Customer Experience Management: Every interaction matters. We are committed to creating positive and impactful experiences that define our exceptional service.

Retention: Our innovative solutions exceed expectations by enhancing client loyalty and reducing churn, helping businesses maintain long-term customer relationships.

Accounts Receivable Management: We balance empathy and effectiveness in our approach to collections, ensuring client satisfaction through positive customer interactions.

Acquisition: Our dynamic sales and lead generation strategies drive client growth, enabling businesses to achieve their goals.

Our success is rooted in our core values:

Integrity: We uphold honesty and transparency in everything we do.

Innovation: We continuously embrace creativity to improve and evolve.

Excellence: We commit to delivering superior results with high-quality service.

Collaboration: We believe in teamwork as the foundation of success.

Respect: We foster a positive, inclusive work environment where everyone thrives.

At SinglePoint, we’re more than just a workplace – we’re a community driven by collaboration, innovation, and shared success. We invite passionate individuals to join us, contribute to our mission, and grow with us. Together, we achieve remarkable results. Your success is our success.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
North York, CA
Year Founded
1947
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