Job Description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Position: Think Tank Server
Location: Innovation Hotel, Naples, FL
Reports to: Food and Beverage Manager/Assistant Food & Beverage Manager/Food & Beverage Supervisor
Status: Non-Exempt

Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Innovation service standards.

**Please note, Innovation Hotel is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

What you have 

• High school diploma, equivalent, or higher

• Previous experience in hospitality, preferably as a server

• Excellent customer service skills

• Excellent communication skills, both verbal and written

• Ability to use technology, e.g., tablets, iPads,computers, and POS system

• Beverage knowledge, including wine and liquor

• Ability to work on a team with members of the Front of House staff

• Proven experience in describing dishes and beverages to guests

• Ability to handle station, and work in a clean, organized, and efficient manner

• A sense of ownership in everything that you do

What you’ll do 

• Serve guest in an efficient and courteous manner following the proper steps of service

• Set up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc.

• Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and sauces

• Bus tables quickly and quietly, ensuring table is thoroughly cleaned

• Upsell menu items to guests, as well as pairing wine with the meal

• Ensure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placed

• Participate in daily cleaning of dining room and service stations

• Attend monthly department meetings and daily standups

• Follow cash handling procedures, and be able to explain shortages and overages

• Other necessary duties as reasonably assigned

Benefits

• Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

• Part-time Associate Benefits

• All above listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.