Job Description

The Therapy Front Desk Supervisor is responsible for providing leadership and guidance to the staff in order to facilitate quality patient care and satisfaction. The key focus is to maintain excellent levels of customer service and quality of patient care to achieve a valuable final product. The Therapy Patient Services Supervisor is responsible for recruitment, training, and overall policy implementation for all new employees, and oversight of existing employees at the front desk positions. This is not a work from home job this will be in office at varies locations.

Key Responsibilities:

• As a top priority to ensure excellent customer service to our patients and accommodate to their needs to ensure a positive Rehabilitation experience in our Therapy facilities.
• Recruit, train, counsel, evaluate and monitor daily production of the Front Desk Representatives.
• Perform on-going evaluations of the front desk policies and procedures; and recommend proposals for correction of problems.
• Interface with Administrators, physicians, and departmental staff to ensure appropriate policies and procedures of the departments are being followed.
• Attend and participate in meetings related to the planning and directing of areas which the Therapy Front Desk Supervisor is responsible.
• Ensure that all procedures are followed from the patient’s arrival for an appointment to the discharge procedure from therapy and all points in between.
• Ensure that the clinics are maintained properly, restocked, and in compliance with OSHA standards.
• Monitor day-to-day performance and productivity of front desk staff including completion of work assignments, punctuality, attendance, and compliance with policies and procedures.
• Ensure the front desk staff understands the procedures for opening and closing of the office. Must maintain knowledge of clinic schedules and needs.
• Maintain guest relations and assure that all contacts are handled in a prompt, efficient, courteous and caring manner. Ensure communication, cooperation and assistance are to be given in a clear and courteous manner to all patients, visitors, staff, physicians, and general public.
• Ensure that all clinics maintain a safe and clean environment for patients and staff. Ensure the clinic front desk areas are neat, tidy in and professional looking order.
• Compile and maintain statistics and report as required by Front Desk Manager or Director of Therapy.
• Maintain excellent communication, courteous and cooperative working relationships with all levels of management, staff members, physicians, and the general public.
• Initiate and implement new programs and projects as required by Director of Therapy.
• Provide the Front Desk Manager or Director of Therapy with information concerning any patient issues such as staffing concerns, and office issues that deem attention at an administrative level.
• Ensure that the Electronic Medical Records software therapy prescriptions are maintain daily for all clinics.
• Respond and submit written comment information into the Electronic Software to all low patient survey responses.
• Ensure all components of check in/out are done properly by all staff.
• Ensure all components of scheduling are done properly by all staff.
• Ensure all components of money batching are done properly by all staff.
• Ensure all components of lost patients (inactive) are followed up and completed properly by all staff.
• Have monthly Front Desk meetings in all locations.
• Be the last resource for Front Desk coverage as needed, in times of staff shortage or emergency.
• Monitor scheduling productivity for all therapy front desk schedulers.
• Assist with denials; help request information, date of services, and request from collections and coding.
• Ensure all clinic templates are correct.
• Perform all other tasks as directed by Front Desk Manager and Director of Therapy.
• Ensure compliance with all managed care initiatives, policies, and procedures.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.