Job Description

Position Summary: The Therapy Clinic Manager is responsible for providing leadership and guidance to the staff in order to facilitate quality patient care and satisfaction. The key focus is to maintain excellent levels of customer service and quality of patient care to achieve a valuable final product. In the Therapy department the “Valuable Final Product” is a patient who has met their Physical/Occupational Therapy goals and has resumed their pre-injury activities of daily living.

Qualifications:

The minimum educational requirement is a post-baccalaureate degree from an accredited education program. The majority of programs offer a Master's degree (MPT), but a number of programs offer the Doctor of Physical Therapy (DPT) degree.

Experience:

Two to three years of clinical experience in an outpatient therapy setting, holding a position in administration or management for at least one year, preferred. Experience in front desk policy/procedures, billing and collections, documentation and policy setting preferred.

The individual must have a proven record of successful leadership and be familiar with all aspects of the operations of a clinic. He/She must have the ability to effectively select, motivate, and evaluate performance of key personnel. This individual must have the ability to analyze financial and statistical data and must be able to react with confidence and poise during times of stress and to tolerate criticism.

Key Responsibilities:

ADMINISTRATIVE

• As top priority to ensure excellent customer service to our patients and accommodate to their needs to ensure a positive Rehabilitation experience in our Therapy Facilities.
• Promote our corporate culture with is patient centered care, and clinical teamwork to best achieve the highest levels of patient satisfaction.
• To ensure the highest possible level of patient care, while still maintaining company accepted productivity standards.
• To continuously uphold the policies of the therapy department and take corrective action when necessary.
• To monitor staffing ratios to patient volume to ensure clinics are neither under- nor over-staffed.
• To maintain a calm, and composed demeanor on a consistent basis as the key central stable unit in the facility.
• To make sound logical decisions, when faced with stressful situations or adversity, with fairness and compassion to subordinate staff.
• To earn staff respect by reciprocating respect to subordinate staff regardless of position.
• To influence employees and shape their behavior to create work environments that are both positive and reinforcing.
• To schedule and facilitate therapy clinic team meetings.
• To routinely review staff performance and productivity. To hold these individuals accountable to their job responsibilities and performance.
• To review weekly statistics to monitor key performance indicators.
• To participate in the selection and recruitment of qualified professionals for staff positions.
• To select, employ, control and discharge all employees for your clinic as appropriate.
• To provide annual staff evaluation and performance reviews and recommend pay adjustments where necessary.
• To develop and promote good community relationships with both the physicians and area industry.
• To ensure that all legal requirements are met for the operation of the facility.
• To increase self-knowledge on new philosophies in the field of management and leadership.
• To assure the appropriate practice of physical and/or occupational therapy at the facility in accordance with the American Physical and Occupational Therapy Associations Standards of Practice and the Code of Ethics.
• To ensure safety of patients and staff through proper adherence to facility policies, procedures and knowledge learned at in-services.
• To serve as a liaison between staff and other management of FOI.
• To monitor purchasing to ensure it remains within budget.
• To ensure the therapy department staff is trained and educated regarding billing for therapy services and knows the nuances of major payers to ensure maximum reimbursement. Provide timely instruction to staff on major payor payment policy updates/changes to minimize unauthorized billing of restricted procedures.
• To ensure and facilitate good communication amongst all therapy staff, supervisors and FOI administration. Promote good teamwork, and handle staff conflicts quickly and fairly to prevent escalation in the conflict.
• To perform other duties as required by FOI or as required to effectively meet the responsibilities for the position.

CLINICAL

• To comply with all clinical care responsibilities located within the Physical Therapist job description regarding patient care services.

Why Join Us?

• Full-time leadership opportunity
• Collaborative and supportive clinical environment
• Opportunity to work closely with orthopaedic specialists and experienced rehab professionals
• Ability to make a direct impact in a growing community clinic
• Patient-focused culture centered around quality care and outcomes

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.