Job Description

Job Title: Therapy Assistant

Location: Davies Vets

Job Type: Permanent, part-time

Hours: 30.5 hours per week

We are recruiting a Therapy Assistant to join our well‑established Veterinary Physiotherapy and Rehabilitation Service. Our department supports a wide range of inpatient and outpatient orthopaedic and neurological cases and provides small animal physiotherapy, acupuncture, orthotics, pain management and hydrotherapy services. The successful candidate will work within a multidisciplinary team comprising ACPAT‑qualified Chartered Physiotherapists, European Board‑Certified Veterinary Anaesthetists, Therapy Assistants, and clinical specialists from across the hospital.

The Therapy Assistant plays a key role in delivering a high standard of service to clients, patients, and referring veterinary practices. This hybrid position combines client‑facing responsibilities, administrative support, and hands‑on involvement with patient care. The postholder will ensure the smooth day‑to‑day running of the service through effective coordination, communication, and operational support.

You will be responsible for managing appointments, processing payments and insurance documentation, supporting physiotherapists in the safe handling and treatment of patients, and maintaining accurate records. A professional, calm, and supportive approach is essential, especially when working with clients who may be worried about their pets.

Key Responsibilities

• Manage appointment bookings and coordinate the daily diary to optimise scheduling.

• Provide a high level of customer service during client and veterinary practice interactions.

• Carry out a range of administrative tasks, including accurate record‑keeping and documentation.

• Process payments, discuss financial matters when required, and follow up on outstanding balances.

• Support physiotherapists with the safe handling and treatment of inpatients and outpatients.

• Assist with hydrotherapy processes, including water management (training provided).

• Maintain stock levels and contribute to the efficient operation of the department.

• Ensure professional communication across clients, colleagues, and referring veterinary practices.

• Follow internal procedures, including the Eye Vet Complaints Process, when addressing concerns.

• Uphold high standards of professionalism, ethics, and client care at all times.

Requirements

• Strong organisational skills with the ability to prioritise and manage multiple tasks.

• Professional, diligent, and able to work effectively under pressure.

• Good communication skills and the ability to maintain positive working relationships.

• Confidence in working both independently and as part of a developing team.

• Competence in animal handling or willingness to develop these skills through training.

• Practical understanding of veterinary records, terminology, and clinic procedures (or willingness to learn).

About You

We are looking for an individual who is:

• Calm, courteous, and professional in all client interactions

• Attentive to detail and committed to maintaining accurate administrative records

• Motivated to contribute to a high‑performing veterinary service

• Comfortable supporting clients who may be anxious about their pets’ care

Why Join Us?

This role offers the opportunity to work within a respected therapy service, supporting a wide range of clinical cases and contributing to meaningful patient outcomes. You will work alongside experienced professionals in a supportive and collaborative environment, with opportunities to develop both administrative and hands‑on clinical support skills.

What We Offer

· 5 weeks holiday + bank holidays + Birthday Leave

· Career progression opportunities

· Staff discount schemes

· Life Assurance

· Enhanced equal family leave

· Employer contribution pension scheme

· Wellness program including:

o Employee assistance program

o Eyecare voucher scheme

o Free annual Flu jab

o Cycle to work scheme

Davies Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Davies Vets, Linnaeus or the role, please contact our Talent Acquisition team at  careers@linnaeusgroup.co.uk.

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Salary Value: £20,359.51 per annum;