Job Description

Location Overview

Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.

Role

We are seeking an experienced, passionate and highly motivated Therapist to join Janu Tokyo. This role is ideal for a dynamic hospitality professional who thrives in a modern luxury environment and is committed to delivering elevated wellness experiences. As a therapist, you will provide exceptional treatments, engage guests with warmth and confidence and contribute to creating an atmosphere that reflects Janu’s spirit of connection, energy and contemporary luxury. You will play a key role in shaping memorable wellness journeys within our spa and wellness facilities while supporting smooth daily operations.

Responsibilities

• Deliver a wide range of treatments and therapies in accordance with Janu standards, including massage, body treatments and wellness services
• Deliver warm, intuitive and personalised service that enhances the guest experience
• Engage with guests to understand preferences and wellness needs while providing thoughtful recommendations
• Prepare treatment rooms, maintain spa mise-en-place, cleanliness and organisation to ensure an exceptional guest journey
• Ensure proper storage, preparation and handling of treatment products, linens and equipment
• Ensure compliance with safety, hygiene and wellness service regulations
• Collaborate closely with spa teams and other hotel departments to support seamless operations
• Assist in the development of seasonal wellness offerings and elevated treatment experiences
• Handle guest inquiries, feedback and special requests with professionalism and care
• Support training and guidance for junior therapists or spa support staff when required

Requirements

• Minimum 3 years of practical experience as a therapist or similar role
• Excellent communication skills
• Conversational-level English proficiency (CEFR A2 or higher)
• Advanced business-level Japanese proficiency (CEFR C1 or higher)
• *Candidates with exceptional experience or skills may be considered even if they do not meet every point

Benefits

At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth.

• Employee benefits at Aman and Janu properties
• Employee benefits at hotels and facilities operated by the group company
• Access to the special privilege program
• Birthday celebration cake voucher
• Access to the employee canteen at preferential rates with a separate meal allowance provided
• Membership in an external employee welfare and benefits service
• Transportation allowance provided in accordance with company policy
• Locker and uniform provided
• Participation in the employee association including social events and sports club subsidies
• Comprehensive social insurance coverage
• Medical checkups upon joining and regular health examinations

Join the Janu journey

At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.