Job Description

Therapist

(20827)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the job.

Under the guidance of the lead therapist, the spa therapist is responsible for providing treatments to guests to ensure the highest technical and service standards

Main Duties and Responsibilities

Administration

• Maintains the privacy and ensures the safety of guests.
• Arrives on duty promptly and according to the department's service list, wearing a clean and proper uniform and spa pin.
• Adheres to grooming and uniform standards at all times.
• Is aware of all emergency procedures, hotel promotions, hotel product knowledge, VIP arrivals, VIP at Home, and eventsBe fully familiar with the spa software system.

Customer Service

• Offers spa treatment protocols to guests with the highest technical and service standards.
• Possesses complete knowledge of the spa therapy team's product, sales protocols, and operations.
• Sells more spa services and retail products, meeting personal and budgetary goals.
• Assists the lead therapist with product inventory.
• Identifies and anticipates guest needs and requirements.
• Supports and assists senior management.
• Demonstrates and reinforces cultural values ​​and characteristics.
• Works closely, collaboratively, and flexibly with other departments, in a spirit of teamwork.
• Attends training sessions and meetings as required.
• Has a thorough understanding of the duties of the host team and the spa assistant. • Adhere to all spa Standard Operating Procedures (SOPs) at all times.
• Ensure that the presentation of your assigned area meets the agreed-upon standard at all times.
• Ensure that all guest services are presented to the agreed-upon standard at all times.
• Always be an asset to the Spa brand by enhancing the Spa's reputation.
• Treat with confidentiality any information disclosed by clients during their visit to the Spa.
• Ensure that all guests are welcomed positively and warmly.
• Attend and participate in a training and development program to ensure full competence in the Spa treatment menu, including product knowledge, sales protocols, and operation of spa therapy equipment.
• Communicate positively and constructively with all staff and guests, ensuring a cooperative team effort in daily operations.
• Participate in daily operations meetings with the spa team. • When possible, assist in the presentation of all spa facilities.
• Adhere to approved Standard Operating Procedures (SOPs).
• Ensure optimal levels of cleanliness and hygiene in treatment rooms and related areas.
• Ensure all treatments are prepared effectively and promptly.
• Assist in linen inventory control.

About you.

• Female or male
• 25 to 50 years old
• Intermediate English proficiency
• Neat and organized
• Excellent communication skills
• Organized
• Demonstrates emotional maturity and sensitivity when interacting with others.
• Operates with integrity and objectivity at all times.
• Ability to work in a fast-paced environment.
• A team player.
• Attention to detail and precision in all aspects of work.
• Motivated to complete tasks efficiently.
• Ability to communicate effectively in a multinational and multicultural environment.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.