Job Description

Overview

Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most.

For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.

When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.

Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.

Come make a difference and grow with us.

Health Connect America Family of Brands

Responsibilities

If you're someone who believes that positive guidance, encouragement, and skill-building can transform lives, this role was built for you.

As a Therapeutic Behavioral Aide at Health Connect America, you'll provide direct support to children, adolescents, and individuals with behavioral, emotional, developmental, or substance use challenges. Through one-on-one interventions, relationship-building, and community-based support, you'll help individuals develop the skills they need to thrive at home, in school, and within their communities.

What You'll Do

As a Therapeutic Behavioral Aide, you'll work closely with individuals, families, and treatment teams to reinforce positive behaviors and support personal growth. Day to day, you can expect to:

• Provide one-on-one behavioral interventions, skill-building, and supportive services designed to improve behavioral, social, daily living, and community functioning
• Serve as a positive role model while utilizing behavioral reinforcement, de-escalation techniques, structured activities, and cognitive behavioral approaches to support treatment goals
• Assist individuals in developing independence, improving social skills, managing impulsive behaviors, and strengthening their ability to engage in positive home and community activities
• Collaborate with treatment teams, caregivers, and guardians to support behavioral treatment plans and promote consistency across environments
• Maintain client safety, uphold confidentiality, document services accurately, and ensure compliance with program requirements, organizational policies, and regulatory standards
• Participate in supervision, treatment team meetings, required trainings, and transportation activities as needed to support client care and service delivery

What to Expect

This is a highly interactive, community-based role that allows you to make a direct impact in the lives of children and individuals who need additional support navigating daily challenges. You'll spend much of your time working one-on-one with clients in homes, schools, community settings, and other approved environments.

Success in this role requires patience, empathy, flexibility, and the ability to build meaningful relationships while supporting positive behavioral change. You'll receive guidance from experienced professionals and have opportunities to develop valuable skills in behavioral health, direct care, and human services.

Qualifications

We welcome candidates who bring a passion for helping others and meet the following qualifications:

• High school diploma or GED required; Associate's degree preferred
• Human services experience preferred
• Current CPR/First Aid, NCI certification, and Bloodborne Pathogen training preferred, or ability to obtain within required timelines
• Valid driver's license, vehicle registration, insurance, and an acceptable driving record required if providing transportation

Be Well with Us

We know that people who support others need support, too. That's why Health Connect America offers a comprehensive benefits package designed to help you thrive both professionally and personally:

• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually because your well-being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work offering exclusive savings and everyday perks

Ready to Make a Difference?

Join a team where your contributions truly make a difference in the lives of individuals and families. Apply now to be part of our dynamic and supportive community at Health Connect America!

Employment at Health Connect America and its companies is contingent upon successful completion of a comprehensive background investigation.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited under federal, state, or local law. For more information, please review our Equal Employment Opportunity Posters.