Job Description

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Under general supervision, investigates, evaluates, and settles auto theft claims based upon theft-related damage of recovered vehicles and current value of un-recovered vehicles. Claims are typically resolved within a 30-day period because of the volatile nature of auto theft. Investigate total theft claims by obtaining relevant loss information such as statements, police reports, and driving records as well as researching history of vehicle, past losses, lien holders, etc. Coordinate retrieval of recovered vehicles with tow yards, repair shops, and/or appropriate authorities. Set up inspection or property evaluation with appraisal department for reimbursement/repair of damage; coordinate disposition of total loss vehicles with salvage department.

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$32,363 to $56,701 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$29,421 to $51,546 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$26,479 to $46,392 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $40,078.80 to $48,985.20

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

• Negotiate settlement and secure appropriate documents; issue drafts for adjusted claims as necessary.
• Close files according to Company procedures.
• Evaluate claim for subrogation potential and screen for possible coverage problems, fraudulent claims or questionable activity and recommend transfer of file to appropriate department for further investigation.
• Notify appropriate agencies/departments of theft information such as, N.I.C.B., agents, attorneys, and underwriting.
• Maintain diary of claims pending and update file information; continually review and monitor progress and expense of claims pending.
• Includes completion of the formal claims training program, which may require overnight travel for at least 1 week.

Qualifications

Education:

Minimum:

• Associate's degree (2-year program) or equivalent formal training program or 6 - 12 months related experience
• Equivalent combination of education and experience.

Knowledge and Skills:

Minimum:

• Solid comprehension of basic principles and practices of Company policies and procedure upon completion of formal and informal training.
• Ability to build rapport, has emotional intelligence.
• Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with customers, claimants, rental companies, etc.
• Ability to muti-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products in a timely manner.
• Must be able to regularly exercise independent judgment which may have a moderate impact on the Company in areas of costs, consumer loyalty, and legal complications.
• Requires critical attention to detail for functions such as entering, verifying, comparing data and accuracy in work.
• Analytical ability necessary to interpret and evaluate relevant information essential in resolving claims.
• Ability to respond to inquiries or complaints from customers making decisions based on policies and procedures with the support of management.
• Has a passion for serving customers in their time of need.
• Ability to build rapport, has emotional intelligence.
• Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.
• Collaborates well with others. We are one team with a common goal.
• Ability to learn and perform the job in a remote setting as required.
• Has self-motivation and accountability while working remotely.
• Must have dedicated workspace that is free from distractions.

Preferred:

• Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
• Takes ownership of any process they can improve.
• Assumes positive intent in all interactions.
• Strong organization and multitasking skills are needed to manage a high volume of files.
• Seeks growth within and beyond this role.

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

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Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $32,363.00 - USD $56,701.00 /Yr.