Job Description

This role exists to provide Dollywood’s Entertainment Department with a high level of entertainment technicians who work in guest view and behind the scenes to install, maintain, and troubleshoot any and all aspects of outdoor theme park lighting, A/V systems, and any other entertainment related technology. Dollywood Parks and Resorts Specialty Lighting Technicians are skilled control system fabricators, as well as first responders to any technology failure within their vast purview. Entertainment Specialty Lighting Technicians take a proactive approach by continuously monitoring the complete control system, and by maintaining a rigorous systems upkeep initiative. This position is demanding and is also essential for exemplary quality in theme park entertainment. This position expects a high-level attention to detail and an unsurpassed level of excellence to Dolly Parton and Dollywood Parks and Resorts.

Summary of Essential Functions and Responsibilities

• Perform primary technician duties as assigned, making calculated and situational decisions to complete tasks in a responsible time for Dollywood Parks and Resorts Entertainment Department. Technicians will work with themed outdoor lighting, festival installations, property wide atmospheric sound, show set deployment and assembly
• Provide continued maintenance to entertainment system infrastructures, which includes but not limited to, Dollywood Parks and Resorts themed outdoor lighting systems, festival icons, atmospheric sound systems, and show sets
• Troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems and DMX infrastructure issues as well as DMX controlled fixtures
• Set up, troubleshoot, diagnose networking infrastructure
• Troubleshoot, and diagnose common line voltage problems and submit repair requests as necessary
• Perform routine maintenance of entertainment equipment to meet high safety standards and safe use conditions
• Utilize heavy machinery for installation and transportation of entertainment equipment
• Provide entertainment technical support to all Dollywood Parks and Resorts venues as needed
• Able and willing to share knowledge and best use cases with other technical team members
• Wear Dollywood Entertainment provided costume or uniform
• Assist in other areas of Entertainment Division as directed
• Maintain an orderly, neat, safe, and well-maintained work space
• Drive company vehicles (cars, vans, trucks) to transport personnel and/or task supply items

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High School diploma required
• Must have experience with entertainment and/or architectural lighting fixtures
• Knowledge of entertainment and/or architectural lighting control infrastructure and control systems
• Knowledge of installation, operation and repair of modern moving-light fixtures preferred
• Experience in programming lighting control software and show control systems like Paradigm, Mosaic, and Hog preferred
• Experience in stage set construction or general construction preferred
• Experience and working knowledge of electricity preferred
• Experience with industry specific software such as VectorWorks, QLab, QSys, and Dante preferred
• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word and Excel
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid driver’s license and insurance
• Able to meet the physical demands of the job
• Ability to be on feet for extended times and on various surfaces
• Able to work extended hours in dim light conditions.
• Ability to work on various surfaces, to include walking, kneeling, stooping, bending, crawling, bending, pulling, pushing, reaching, twisting, and moving about tight spaces
• Have manual dexterity for operating various hand tools and power tools (ie: air compressors, generators, saws, drills, impacts, wrenches, screwdrivers, shovels, etc.)
• Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50 lbs) and occasionally heavier weight (up to 120lbs. with assistance)
• Able to work at heights up to and excess of 90 ft
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, lubricants, atmospheric effects solutions, etc
• Able to assist with any Entertainment special projects as need which includes but not limited to; set/prop builds, themed decor, events and concerts, and entertainment water-based applications

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.