Job Description

• Oversee day to day workers compensation operations for NSW Self Insurance to ensure high quality claims outcomes and reducation in human impact.
• Operate as part of a high performing, collaborative team supporting workers compensation functions and key stakeholders.
• Permanent role based at Mascot Campus.

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The Workers Compensation Legal Technical Specialist role within the Qantas NSW Self Insurance Workers Compensation team will provide technical advice to the team while overseeing a portfolio of litigated claims in accordance with relevant state legislation, guidelines. As a Claims Specialist, you will be responsible for managing internal and external stakeholders' relationships, including instructing lawyers, working closely with HR, IR and other business partners, as well as manage matters before the Personal Injury Commission.

You’ll have –

• Minimum 3 years of workers’ compensation experience in relevant State and/or Territory
• Extensive working knowledge in workers compensation claims management, dispute resolution and related litigated matters
• Proven ability to interpret and apply Workers’ Compensation legislation.
• Proven ability to build constructive and effective working relationships through influence and collaboration with others.
• Demonstrated organisational and time management skills.
• Excellent written, verbal communication and administrative skills.
• Proficiency in coaching and mentoring all levels of management and employees.
• Ability to handle documents and situations of a confidential nature.
• Demonstrated strong analytical and problem-solving skills.
• Ability to work autonomously and within a team environment.
• Highest standard of personal presentation and professional behaviour
• Excellent interpersonal skills
• Demonstrated conflict resolution skills with the ability to positively influence others
• Proficient in the use of Microsoft Office Suite

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Tuesday 7th April 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.