Job Description

The WellFund Disability Coordinator builds working relationships with clients and patients, completes and follows the entire Social Security Disability process from the initial application to the final allowance or denial. The Disability Coordinator identifies and resolves barriers to the Social Security Disability allowance while supporting patients and their family during the process. The Disability Coordinator works as part of an extensive team, including; Patient Advocates, The WellFund On-Site Manager, Hospital Case Management, Hospital Business Office/ Revenue Cycle Employees, Hospital Patient Financial Counselors and various other clinical and non-clinical hospital staff. The Disability Coordinator exhibits superior customer service skills and provides prompt courteous service to patients in an organized and professional manner at all times.

Essential Duties of the Position

• Excellent communication, interpersonal and telephone skills
• Maintains and/or creates files or record keeping systems
• Ensures adequate documentation is maintained, accurate and secure at all times
• Collects and reviews patient information to determine patient’s Social Security disability eligibility
• Prepares application related documents and reviews them for accuracy and completeness
• Communicate clearly, timely, and positively with patients
• Ability to learn quickly and navigate effectively through multiple systems
• Professional attitude, and able to maintain composure in urgent or confrontational situations
• Effective critical thinking, problem solving and analytical skills
• Display strong organization/time management skills while working independently
• Team player attitude
• Develop and retain professional relationships with hospital and The WellFund staff
• Maintains HIPAA confidentiality at all times
• Supports the mission and goals of The WellFund

Requirements

• Computer proficiency skills with the ability to learn multiple databases and use Microsoft Office
• Excellent telephone skills with a comfort level of speaking with claimants during emotionally and physically difficult circumstances using excellent verbal and written communication skills
• An Associate’s Degree or the equivalency is required. Experience as a Patient Advocate, Clinical Support Staff, Nursing, Psychiatric Care, Hospital Account Receivables, Health Insurance Benefits and/or any such experience in the healthcare industry is s plus.
• Considerable knowledge of Medicaid programs including the Federal Marketplace
• General knowledge of all agency and community programs and services which could affect the client/applicant and disability process
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
• Ability to perform job functions within structured time frames
• Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations

Difficulty of Work

The position of Disability Coordinator often includes difficult situations for the patient and their family. This may include terminal illness, traumatic injuries, and situations involving law enforcement. Disability Coordinators are required to ask patients very personal, uncomfortable and difficult questions regarding their health and history; possibly including criminal acts such as illicit drug use; as well as, detailed descriptions of situations involving patients who are the victims of crime while remaining non-judgmental and compassionate regarding their situation.

Responsibility

The Disability Coordinator is responsible for interviewing patients, completing, reviewing and analyzing disability claims throughout the claims process. This involves reviewing the patient’s medical, psychiatric, social and vocational histories in order to complete the Social Security Disability Claim. Disability Coordinators are responsible for contacting patients/claimants, Patient Advocates, Case Managers and Social Security Personnel in order to write detailed medical, vocational and social summaries for each patient/claimant. The Disability Coordinator works in a team concept, but takes calls, completes follow-up, interviews patients and builds the case file on his/her own.

Personal Work Relationships

The Disability Coordinator must deal with a variety of staff levels, conditions and circumstances throughout numerous hospital departments and government agencies continuously working with colleagues, team leads, supervisors and management staff.