Job Description
This position is responsible for assisting The WellFund Director with overseeing staff onboarding and training, performance metrics reporting, and overall management of The WellFund. The WellFund Assistant Manager organizes, delegates, and monitors tasks and productivity goals for the team by performing the following duties personally or through subordinate employees. The WellFund Assistant Manager must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards. The WellFund Assistant Manager is responsible for coordinating between departments, building working relationships, solving problems and supporting staff.
Requirements
Essential Duties of the Position
- Must keep any and all procedures updated
- Arrange for the training of new employees and continuous training of current staff
- Counsel staff with productivity issues
- Appraise employee performance
- Providing ongoing coaching and counseling
- Communicating expectations
- Resolve issues escalated by RevOne Companies staff
- Identify workflow/process inefficiencies. Develop and implement workflow/process improvements
- Meet deadlines for account review and performance tracking based on requests from senior management
- Good communication skills and interpersonal skills
- Ability to learn quickly and navigate effectively through multiple systems
- Professional attitude and able to maintain composure in urgent or confrontational situations
- Effective critical thinking, problem solving, and decision-making skills
- Process and run reports with the ability to communicate all designated reports
- Display strong organization/time management skills
- Work independently and must be multi-task oriented
- Team player attitude
- Possess a thorough understanding of RevOne Companies employee handbook as well as policies & procedures surrounding all related functions and systems
- Disposition management and reporting for all RevOne companies
Responsibilities of the Position
- Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
- Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
- Works in collaboration with other departmental associates to ensure the continued success of RevOne Companies
- Initiates behavior changes, as necessary, based upon performance feedback
- Accepts responsibility for own actions while taking ownership of departmental outcomes
- Resolves client/patient complaints by investigating problems, developing solutions, and making recommendations to management
- Traveling to client locations as needed
Requirements of the Position
- Excellent verbal and written communication skills
- High School Diploma or equivalent
- Ability to work in fast-paced, changing environment
- Must be flexible and adaptive to change in order to support business needs
- Demonstrates attention to detail and organization
- Must have the ability to perform repeated tasks with a high level of accuracy
- Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations
- Ability to learn quickly and navigate effectively through multiple systems
- Excellent verbal and written communication skills
- Ability to read, analyze, and interpret rules, regulations and procedures
Difficulty of Work
The WellFund Assistant Manager position is an in-office position – Monday to Friday 8AM to 5PM in Greenwood IN. This position will deal with a variety of reports, documents, computer systems, employees, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the Director for The WellFund and administration as warranted to ensure the provision of quality service.
