Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position is a key leader with ultimate responsibility for day-to-day operations and success of this retail location. This position ensures efficiency and profitability, and that sales and financial goals are met. Critically, this position focuses on self-development under guidance from his or her Primary Operator and coaching and development of his or her people with intent to maintain a pipeline of future talent in-store and within the broader organization. This position acts as keyholder (open and close the store), manages productivity and labor hours, and ensures the store’s team delivers World Class customer service to all. This position spends approximately 80%+ of their time in front end operations and leading the team to meet store goals, including training and development where opportunities are identified. The remainder of their time will be spent coordinating with the Human Resources team in hiring, managing personnel concerns, onboarding, offboarding, and other; managing to a P&L with cost and expense control; ordering supplies; paying bills; and coordinating facilities maintenance and improvements as identified.

RESPONSIBILITIES

• Manages and oversees store operations, develops a routine for opening and closing, ensures efficient functioning of the store, manages the sales floor, and provides maximum profitability
• Implements human resource duties in coordination with the HR team, including recruiting, hiring, training and firing, managing schedules, assigning responsibilities, and setting sales quotas and performance management based on metrics
• Reviews daily employee timesheets and submits for payroll processing
• Administrates accounting functions, meets monthly, quarterly and annually about sales and financial targets, manages the budget, and generates payroll by adhering to payroll policy.
• Pays bills including rent, utilities, vendors, and others
• Controls inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, store specials or sales.
• Enforces exceptional customer service, setts criteria for staff, establishes security and safety measures, creates emergency and lock-down strategy and ensures health and safety compliance
• Manages loss prevention through security requirements and monitoring strategies, audits paperwork and inventory levels and appropriately handles broken or damaged merchandise
• Oversees store maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

Requirements

• High school diploma or GED
• Previous store management experience required, including personnel and financial management experience
• Strong computer skills, including Microsoft Office and Adobe Suite
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for store operations

Preferences

• The UPS Store ‘Certified Operator’ training preferred - will be a requirement upon hire
• Advanced education degree, coursework, or tech school
• P&L experience

Additional Information for Internal Candidates:

The Lead will cover a single location in Austin, TX

This job is a grade 200 + SIP/commissions

The last day to apply is 11:59pm May 12th, 2026

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.