Job Description

Job Location: The Retreat at Quarters Lake - Baton Rouge, LA 70809

Position Summary:
The Hospice of Baton Rouge is seeking a compassionate, innovative, and mission-driven PRN Retreat Program Manager to oversee the operations, development, and evaluation of all programs and services provided at The Retreat at Quarters Lake. This role is responsible for supervising grief care staff and volunteers, managing program quality, fostering community partnerships, overseeing budgets and strategic initiatives, and ensuring exceptional bereavement services that support individuals and families throughout their grief journey.
JOB FUNCTIONS:
- Provide leadership and oversight for the coordination, implementation, and evaluation of all programs and services offered at The Retreat at Quarters Lake.
- Supervise, mentor, and support grief care staff and volunteers by providing ongoing coaching, education, performance feedback, and professional development.
- Conduct regular performance evaluations and one-on-one meetings to monitor staff performance, productivity, and program effectiveness.
- Collect and analyze community feedback, client outcomes, and program data to evaluate service delivery and enhance the client experience.
- Develop, implement, and monitor quality improvement initiatives to ensure the highest standards of bereavement care and program excellence.
- Collaborate with community organizations and partners to coordinate services provided at The Retreat while ensuring alignment with the mission and values of The Hospice of Baton Rouge.
- Partner with executive leadership to establish strategic priorities, identify community needs, and develop new grief support programs and services.
- Assist with grant writing, budget development, fundraising initiatives, and securing additional funding to support grief programming.
- Develop and manage departmental budgets while monitoring financial performance, productivity, and cost-containment efforts.
- Assess existing program offerings and recommend enhancements, modifications, or new services based on community needs and organizational goals.
- Participate in direct client services, including resource navigation, facilitating support groups and workshops, and developing educational content for grief programming.
- Collaborate with the Event Coordinator and Donor Relations team to support community events, coordinate program calendars, and provide donor tours when needed.
- Recruit, interview, onboard, and orient new staff members and volunteers.
- Serve as a grief care resource for Hospice staff and the community by providing education, consultation, and presentations to schools, churches, healthcare organizations, and other community groups.
- Develop, coordinate, and oversee bereavement support groups, retreats, workshops, and other grief-related programs.
- Complete additional duties, special projects, and assignments as requested or assigned.

QualificationsEducation:
- MSW, LPC, or LMFT required
Certification:
- LCSW Licensure by the Louisiana State Board of Social Work Examiners, or LPC Licensure by the Louisiana State Board of Licensed Professional Counselor, or Louisiana Licensed Professional Counselor Board of Examiners LMFT License required
- LCSW, LPC, LPC-S, or LMFT required
- May be a certified Child Life Specialist
Work

Experience:
- Minimum of three (3) years of paid clinical experience required
- At least one (1) year of social work/counseling experience specifically with grief required
- Minimum of 2 years paid experience in human services administration preferred
Special Skills:
- Previous experience in the strategic design and implementation of human service programs and proven ability to manage these programs for quality and cost effectiveness preferred
- Previous experience in grant procurement and management preferred.

Other Requirements:
- Demonstrates professional accountability
- Advocate for positive change
- Display customer service excellence
- Must have good communication skills and techniques with individuals, facilities, families, and office staff.
- Participates in improving performance and quality.
- Installation of company communication application on cellular device.