Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Manager, Specialist Sales- Digital Payments, East Arabia

The Manager, Specialist Sales- Digital Payments, MENA East

The Customer Solutions Center (CSC) is the function which enables Mastercard to develop better solutions & bundles for prioritized consumer segments in markets.

It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.

The Manager, Specialist Sales- Digital Payments will be responsible for all Digital & Authentication assets for the market as well as for driving the key Digital KPIs for the cluster. This includes MDES (Tokenization), Wallets, Click 2 Pay, Agentic Commerce, Passkeys etc. and all future digital assets. For these products, the Manager, Specialist Sales individual will carry the key performance KPIs and be the subject matter expert for the front line as well as the solution specialist within the CSC for any opportunities related to the above assets.

The Manager, Specialist Sales- Digital Payments will report to the Digital Products Lead within the Customer Solutions Center and will be managing the MENA East region, comprising of UAE, Pakistan, Qatar, Kuwait and Oman.

The role will be based out of Dubai, UAE.

Key Responsibilities

Assigned products and platforms: MDES, Click 2 Pay, Wallets, Tokenization, Passkeys, Agentic Commerce and future digital products as and when launched in the cluster

Act as an expert for their geography/solution portfolio:

• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
• Accountable for having a deep understanding of the assigned product, service or platform
• Provide visibility to the team on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions

Support CSC value proposition development and sale:

• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)

Drive localization, market enablement and support sales:

• Enabling new capabilities in the market and ensuring market readiness
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and best practice sharing:

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts

Required Skills

• Deep technical expertise in assigned product, service or platform capability
• Collaborate and work on internal squads and cross-functional teams to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
• Problem solve and understand relationship with the client’s needs
• Communicate with and build relationship with client counterparts when requested by account managers or business development managers
• Ability to understand new products and solutions and articulate the benefits / opportunity areas to our clients
• Understand client pain points and offers relevant solutions
• Strong communication skills

KPIs

• Revenues for supported geography
• Specific KPIs from supported product, solution or platform
• Customer success metrics
• Voice of customer survey results
• Market specific objectives

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.