• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
• Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
• Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
• Directly supervises all service team members on assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
• High school diploma or GED preferred.
• Minimum of one year related supervisory experience preferred.
• Appropriate licenses, as required.
• ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.
• Must be at least 21 years of age.
Red Hawk Resort + Casino brings an exhilarating experience to a breath-taking location. Owned by the Shingle Springs Band of Miwok Indians, Red Hawk Casino blends Vegas-style thrills with the natural beauty of Northern California. Home to those who play with passion, Red Hawk Casino offers over 2,300 exciting slots, progressive jackpots, 75 table games, premier high–limit area, an entirely non-smoking lower level, shopping and retail and childcare facilities.
Red Hawk is home to six distinctive dining options to suit anyone’s taste. Our restaurants feature a variety of cuisines ranging from a traditional steakhouse to Asian, casual dining or buffet.
Red Hawk boasts magnificent views and a natural setting that inspires true gamblers. Located on a beautiful mountain top less than 20 minutes east of Sacramento on Highway 50, Red Hawk is the gamblers oasis. You’ll discover a place that inspires and excites. A 3,000 space parking facility adds convenience to your experience, or treat yourself to curbside valet – it's complimentary!
Shingle Springs Band of Miwok Indians
As stewards of the land, it is the Shingle Springs Band of Miwok Indians’ vision that Red Hawk Casino be created to honor the past and celebrate the future. The casino’s architecture will is in harmony with tradition, nature and our surroundings. The Red Hawk Casino delivers significant economic benefits to the local community of El Dorado County.
