Job Description

the D Hotel & Casino

JOB TITLE: Hotel Supervisor
DEPARTMENT: Hotel
STATUS: Full-Time

Directly responsible for the daily coordination of the front of the house, including the bellmen and front desk agents. Also, responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest’s needs and resolves guest’s problems. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.
ESSENTIAL JOB FUNCTIONS:
• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments
• Assisting agents in creating accurate reservations and checking guests in and out
• High level of attention to detail, urgency and accommodation
• Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris
• Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
• Identifying guests with special needs to ensure the protection of the company assets and best guest service possible
• Observe and report unusual or suspicious behavior
QUALIFICATIONS:
• Ability to communicate effectively with guests, team members and management in both written and verbal form
• Have basic math skills and be computer literate
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must have basic knowledge of Microsoft Office, Outlook and Internet
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with team members and guests
• Must be at least 21 years of age
EDUCATION and/or EXPERIENCE:
• A Bachelor's Degree or at least one year of professional experience in Hospitality
• Bachelor's Degree in Hospitality preferred
• 2 years front desk experience
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to climb, bend, reach, pull up to 35 pounds, walk and stand for the duration of the shift
• Manual dexterity to operate job related equipment
• Work is typically in an area which may be unusually hot, cold, noisy and may contain secondhand smoke.
• Tasks performed from a sitting or non-sitting position
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow Team Members and guests
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).