Job Description

the D Hotel & Casino

Concierge act as the first point of contact between guests and the organization. Answering guest’s inquiries, directing phone calls, coordinating travel plans etc.

ESSENTIAL JOB FUNCTIONS:
• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• In depth knowledge of local businesses, entertainment venues and travel options
• Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate
• Manage the first and continuing impressions of our guests
• Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
• Answer phone calls and emails from guests in a timely and respectful manner
• Greet guests
• Receive and redirect mail, phone calls, packages etc.
• Ensure the area is clean and tidy at all times
• Act as a liaison between guests and any department necessary

QUALIFICATIONS:
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
• Excellent customer service and people skills
• Proficient in computer applications, such as Microsoft Word, Excel
• Must be detail oriented

EDUCATION and/or EXPERIENCE:
• GED or equivalent
• At least 1 year experience in a concierge, sales or similar position

PHYSICAL, MENTAL AND WORK ENVIRONMENT:
• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Manual dexterity to operate job related equipment.
• Work is typically in an area which may noisy and may contain secondhand smoke.
• Tasks performed from a sitting or non-sitting position.
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow Team Members and guests.
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).