Job Description

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

The Beauty House by Pulitzer Amsterdam

At Pulitzer Amsterdam, every guest experience is unique. Hidden among our iconic canal houses, The Beauty House by Pulitzer Amsterdam offers a carefully curated collection of beauty and wellness treatments designed to help our guests look and feel their very best.

We are looking for an inspiring and commercially driven Beauty House Manager to lead our talented team of beauty specialists and elevate our guest experience to the next level.

About the Role

As Beauty House Manager, you are responsible for the overall success of The Beauty House by Pulitzer Amsterdam. You lead by example, combining strong operational leadership with a hands-on presence on the treatment floor.

You are passionate about delivering exceptional guest experiences, developing your team, and driving commercial performance. By maintaining the highest service standards and continuously seeking opportunities to improve the business, you ensure that every guest enjoys a memorable and luxurious Pulitzer experience.

Reporting to the Director of Rooms, you will oversee all day-to-day operations while fostering a positive and high-performing team culture.

What You Will Do

• Lead, coach, and inspire a team of beauty and wellness specialists.
• Ensure exceptional guest satisfaction and consistently high service standards.
• Actively participate in the operation and remain visible on the treatment floor.
• Drive revenue growth through effective retail sales, treatment bookings, and promotions.
• Monitor business performance and identify opportunities to improve results.
• Maintain an up-to-date knowledge of beauty and wellness trends, products, and treatments.
• Ensure efficient scheduling, staffing, and operational planning.
• Manage inventory levels and product ordering.
• Build a positive, motivated, and engaged team culture.
• Ensure compliance with health, safety, and operational standards.
• Collaborate closely with other hotel departments to create seamless guest experiences.

What We Are Looking For

• Previous leadership experience within a beauty salon, wellness centre, or spa environment.
• Experience in a luxury five-star hospitality environment is highly desirable.
• HBO level education or equivalent professional experience, preferably within beauty, wellness, hospitality, or a related field.
• Strong knowledge of current beauty and wellness industry trends, services, and products.
• Commercial awareness with the ability to drive sales performance and business growth.
• Experience with reservation systems and Microsoft Office.
• Excellent leadership, coaching, and communication skills.
• Fluent in spoken and written English; Dutch is considered an advantage.
• Self-motivated, proactive, and capable of independently setting priorities.
• Flexible and available to work weekends and public holidays when required.
• Willingness to support other hotel departments when business needs demand it.

What Makes You Successful

You are a natural leader who thrives in a guest-focused environment. You balance operational excellence with warmth and genuine hospitality. You understand that success comes from empowering your team, building meaningful guest relationships, and continuously looking for ways to improve the business.

Most importantly, you embody the values and culture of Pulitzer Amsterdam and bring passion, energy, and professionalism to everything you do.

What’s in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• A yearly benefit budget of EUR180 that you can spend trough the benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam