THE BEACH CLUB COFFEE SHOP MANAGER
The Coffee Shop Manager responsibilities include planning, organizing, directing and coordinating resources of the coffee shop for the efficient, well-prepared, and profitable service of food and beverages. Provide a professional, friendly and efficient high quality service to customers. Consistently maintain quality food service and sales, meet health code requirements.
Essential Duties:
-- Provide efficient and effective service to customers and exceed wherever possible.
- Demonstrate a positive, enthusiastic, committed and flexible attitude toward guests, owners and team members.
- Serve as point of contact for guest inquiries, dealing with these through to a successful outcome.
- Monitor staff performance to maintain clean food preparation and equipment, work areas and counters or tables
- Monitor food and beverage preparation methods, portion sizes and garnishing and presentation of food and beverage to maintain superior qualities.
- Conduct inventories and maintain supplies for designated work areas and reorder as needed
- Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
- Supervise staff during work shift. Perform hiring, discipline, scheduling of staff.
- Review work procedures and operational problems in order to determine ways to improve service, performance and/or safety.
- Monitor compliance with health regulations regarding food preparation and serving.
- Know how to perform all tasks associated with restaurant services and catering when needed.
- Maintain a neat and clean personal appearance
- Investigate and resolve complaints concerning food and beverage quality and service.
- Work with other management personnel to plan marketing, advertising, and any special restaurant functions.
- Develop/implement procedures to provide outstanding service while meeting budgetary requirements
- Know Beach Club emergency and safety procedures
- Perform other tasks as assigned by Director of Food & Beverage
Required Skills:
-Minimum 5 years work experience managing restaurants in a Breakfast/Barista setting
- Above average computer skills to include knowledge of Microsoft Office programs, POS systems and the ability to learn property specific programs
- Excellent customer service/hospitality skills
- Excellent communication skills, both verbal and written
- Knowledge of budgeting, ordering, inventory
- Strong problem resolution skills
- Process oriented and excellent organizational skills
- Ability to promote teamwork and motivate team
- Knowledge of governmental regulations including liquors laws, health department and OSHA
requirements
-ServSafe Certification or ability to become ServSafe certified
-Knowledge of specialty coffees
-Knowledge of roasting coffee beans
-Knowledge of merchandising products
-Ability to work at 6 a.m. and 5-6 days as volume dictates
Physical Requirements:
- Ability to stand/walk for entire shift
- Ability to move/lift up to 40 lbs as needed
- Ability to bend, stoop, kneel
- Must possess valid driver license and acceptable driving record
- Ability to work in extreme temperatures (ovens/freezers) outdoor heat and humidity
- Ability to withstand frequent immersion of hands in water or sanitation solution to clean food
or prep surfaces
