Job Description

Title: Testing Services Administrator

Employee Classification: Clerical & Secretarial

Institution: TCAT-Jackson

Department: Testing

Campus Location: TCAT Jackson

• Maintain and coordinate testing schedules for multiple testing vendors across all campus testing locations.
• Oversee testing operations across multiple testing vendors, including entrance exams for health occupations programs, High School Equivalency (HSE) testing, and industry-recognized certification exams.
• Ensure a secure, quiet, and professional testing environment that supports compliance with testing vendor standards and promotes a positive testing experience.
• Manage and maintain the RegisterBlast scheduling platform, including test scheduling, reporting, student registration support, and related administrative functions.
• Obtain and maintain certification and re-certification status with all assigned testing vendors in accordance with vendor policies and requirements.
• Participate in required training, webinars, and professional development activities to remain current on testing vendor procedures, technology updates, and compliance standards.
• Establish and maintain relationships with local industry when necessary for testing purposes.
• Perform other duties as assigned by the Workforce Development/Campus Coordinator and the Vice President of Workforce Development.

Job Duties

Minimum Qualifications

• Bachelor’s degree in education or a related field.
• A minimum of three years of experience in customer service or educational environment.

Preferred Qualifications

Knowledge, Skills, and Abilities

• Demonstrated proficiency in the use of computer systems, testing platforms, scheduling software, and related technology required for test administration and troubleshooting.
• Strong organizational and multitasking skills with the ability to manage multiple testing schedules, priorities, and responsibilities in a fast-paced environment.
• Ability to exercise sound judgment, maintain confidentiality, and demonstrate a high level of responsibility and attention to detail.
• Excellent interpersonal and customer service skills with the ability to communicate professionally and compassionately with students, staff, and members of the public.
• Ability to remain calm, adaptable, and professional while addressing testing concerns, technical issues, and varied student needs.
• Strong problem-solving skills and the ability to work independently while ensuring compliance with testing procedures and policies.

Physical Demands / Working Conditions

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