Job Description

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Technical Writer will write instruction manuals, guides, journal articles and other kinds of supporting documentation for software applications. The Technical Writer is responsible for authoring and illustrating well-written content which presents applications in a clear and concise manner as easy-to-use. When preparing documentation and standardizing content, the Technical Writer will collaborate with product management, application development programmers, and support personnel.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Collaborate and consult with team members to develop and execute digital content.
• Strong time management, organizational, planning and prioritization skills.
• Ability to operate effectively both independently and within a team.

  Client:

• Incorporate client feedback and suggestions to improve documentation.
• Make applications easy-to-use by presenting applications in a clear and concise manner.

• Create end user documentation such as training manuals and how-to guides for the non-technical user.
• Select appropriate drawings, diagrams and charts to support content and create new illustrations as necessary.
• Prepare and author various internal communication efforts as requested.

  Value:

• Discover and document features through collaboration with product management, application development programmers and support personnel.
• Manage updates and revisions to existing documentation library.
• Produce content for online document repositories.

• Learn complex technologies relatively quickly.

• Be adept at explaining complex technologies in useful ways for the target audience.
• Proactively communicate project status, challenges, and issues.
• Have strong oral and written communication skills. Must demonstrate proven experience in writing digital content, technical writing and/or copywriting.
• Excellent project management skills with the drive to meet aggressive deadlines.
• Performs other duties as assigned.
  

Educational Qualification:

Masters/Bachelors in English, Journalism, Marketing, Business, Communications, Computer Science or a related field. Three to four years of experience in technical writing.

Computer Skills:

• Advanced experience with Microsoft Word
• Advanced experience with desktop publishing
• Working knowledge of Adobe Suite

Additional Skills (good to have):

• Graphic design experience
• Software programming
• Familiarity with U.S. taxation

Certificates and Licenses:

Valid driver’s license required.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.

• Position requires regular interaction with employees at all levels of the firm as well as interaction with external vendors and clients as necessary.
• Independent travel requirement: up to 10%.

Equal Opportunity Employer: disability/veteran

Pay Range for this Role:

$68,000.00 - $96,000.00