Job Description

Test Scheduler

Hybrid (Jacksonville Area Only) | Full-Time | Jacksonville, FL

Join the #1 Orthopedic Team in Northeast Florida!

Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.

As Southeast Orthopedic Specialists continues to grow, we are seeking a detail-oriented and organized Test Scheduler to join our team. In this role, you’ll coordinate diagnostic tests for patients, manage authorizations, verify insurance, and ensure appointments are scheduled accurately and efficiently. You’ll be the key link between patients, providers, and facilities, helping deliver seamless care and a positive patient experience.

What We Offer

Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy:

Competitive health & welfare benefits+ HSA

Monthly stipend for extra coverage

401(k) with company match

24/7 Employee Assistance Program

PTO, paid holidays, AND appreciation events …plus, so much more!

GENERAL SUMMARY

What You’ll Do

• Serve as the main point of contact for patients regarding scheduling, pre-certification, and authorization.
• Gather and verify patient, physician, and insurance information to ensure proper test scheduling.
• Communicate clinical instructions to patients and address their questions or concerns.
• Maintain ongoing communication with patients about their appointments and the scheduling process.

Essential Functions

• Schedule diagnostic tests within the practice management system or at outside facilities based on insurance, physician preference, patient preference, and location.
• Accurately enter and update patient information, referrals, and coded notes in EMR and practice management systems.
• Initiate authorizations for tests according to policies and procedures.
• Respond to patient questions and complaints, resolving problems to maintain high patient satisfaction.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform all documentation of work completed and adhere to established timelines.
• Work on multiple projects simultaneously, prioritize tasks, and meet time-sensitive goals.
• Perform office-related physical tasks: sitting, standing, bending, stretching, and using a computer, phone, and scanner.

What We’re Looking For

• High school diploma/GED or equivalent working knowledge preferred.
• 0-2 years of test scheduling or related experience.
• Strong communication skills with patients, physicians, and the public.
• Ability to establish and maintain good working relationships with internal and external customers.
• Knowledge of insurance plans and computer systems.
• Customer service orientation with attention to detail.

Be part of a team that values excellence, teamwork, and your career growth. Let’s make a difference—together!

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.