Job Description

Test Lab Supervisor

About the Role

Key Responsibilities

Laboratory Leadership & Accreditation

• Maintain accreditation as a Supervisor and Test Technician for UL and CSA standards under the Intertek Satellite Lab Program.
• Demonstrate test methods and compliance requirements during annual Intertek audits.
• Maintain working knowledge of ISO 17025 and ensure the lab meets all certification requirements.
• Support and oversee annual test equipment calibration activities.

Test Lab Operations

• Oversee daily lab housekeeping and ensure a clean, safe, and organized environment.
• Serve as the subject matter expert for all existing and new lab equipment.
• Manage procurement, maintenance, calibration tracking, and operational readiness of all test equipment.
• Order lab supplies, consumables, and manage test sample inventory.
• Schedule and manage engineering test projects, ensuring on‑ time and on‑ budget completion.
• Maintain accurate documentation and file test data per established procedures.

Product Testing & Engineering Support

• Perform hands-on wiring, soldering, and setup for testing small appliances.
• Conduct testing to UL and CSA standards, analyze results, and prepare reports for Intertek submission.
• Use Windows-based software and automated test fixtures for data collection and analysis.
• Evaluate product changes, new components, and alternate suppliers to determine required testing.
• Test, evaluate, and debug new and existing products; conduct competitive product evaluations.
• Perform root cause analysis for field failures and returned products.
• Develop, conduct, and document custom tests in collaboration with Product Engineering.
• Recommend and support the development of new test fixtures to improve lab efficiency.
• Train, mentor, and manage lab technicians.

Conair Returns Management

• Oversee daily processing and logging of incoming returns for Conair, Babyliss, Cuisinart, and Waring.
• Ensure returns are promptly transported to the returns lab and mailroom carts are returned within required timeframes.
• Investigate each return, document engineering findings in the master spreadsheet, and determine whether the issue is known or new.
• Scrap products associated with known issues that have established corrective actions.
• Escalate new issues to the appropriate engineer, CCL QA, or CCL engineering contact.
• Coordinate shipment of units to CCL when requested.
• Maintain organization and cleanliness of the returns lab.
• Ensure returns are dispositioned quickly to prevent backlog.
• Supervise returns lab technicians and coordinate scrap/recycling activities with Facilities.

Qualifications

Education

• B.S. in Electrical Engineering preferred.
• B.S. in Mechanical Engineering considered with strong relevant experience.

Required Skills & Experience

• Experience in Design Engineering and Test Engineering environments.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong hands-on experience with electro‑ mechanical devices, preferably small/home appliances.
• Ability to read schematics and perform wiring and soldering of electronic components.
• Familiarity with standard lab test equipment and approval of agency methodologies (UL, CSA, etc.).
• Strong analytical skills with the ability to distinguish software vs. hardware failures.
• Proven ability to manage multiple technicians, projects, and deadlines.
• Excellent communication and interpersonal skills.
• Knowledge of OSHA requirements for test labs is a plus.

What We Offer

• Competitive compensation and benefits
• Opportunities for professional growth and accreditation
• A collaborative environment working with leading consumer brands
• Hands-on involvement in product development, testing, and quality improvement
• Comprehensive Medical/Dental/Vision plans 
• Generous Paid Time Off Programs 
• Life & Disability Insurance 
• FSA/HSA/Dependent Care FSA 
• Paid Parental Leave 
• 401k and company match 
• EAP & Employee Wellness Programs 
• Volunteer Days Paid Time Off 
• Free breakfast and lunch in the Stamford office 

• Working conditions are normal for an office environment. 
• Must be able to sit for extended periods of time. 
• Must be able to use a computer keyboard and view a monitor for extended periods of time. 
• This role is onsite Monday - Friday in the Stamford, CT office.