Job Description

Job Summary

Junior Lab Operations Technician – E1.1

Provides frontline support for lab and client systems by managing tickets, performing basic troubleshooting, system maintenance, and supporting hardware and software deployments.

Key Responsibilities

• Manage assigned tickets and complete tasks within SLA requirements.
• Perform first-level troubleshooting for hardware, operating system, and connectivity issues.
• Recover unresponsive systems using established procedures.
• Perform BIOS/IFWI re-flashing, SOC reseating, and basic maintenance activities.
• Install hardware, firmware, driver, and software updates.
• Assist with deploying new client and server systems.
• Configure remote access, power, and network connections.
• Register DHCP and static IP assignments.
• Test cables, patch panels, and basic network connectivity.
• Escalate unresolved issues to higher-level support teams.

Skill Requirements

• Basic PC hardware and operating system knowledge.
• Understanding of networking fundamentals.
• Experience with ticketing systems.
• Strong attention to detail and documentation skills.

Other Requirements

• Good communication and teamwork abilities.