Job Description

HRSI is hiring "Test Day Officer" for one of its leading client in Pakistan.

Contact: 4 Months

Education: Graduate in Any discipline
Good with Microsoft Excel

Responsibilities

Receives instructions and requests from cluster operations, 5 days before Test Day

itself and plans and organises given resources accordingly (often at short notice) to

ensure that work is carried out efficiently and effectively

Scans dashboards to monitor performance and identify issues

Plans and deploys engagement plan for Venue Staff

Ensures exam materials are received at Test Centre and stored securely

Supports decisions of Operations Manager with the selection of venue staff, sets

performance expectations and maintains positive relations

Supports the selection of suitable venues

Customer support

Receives and responds to enquiries from/to customers and may be a specific point

of reference on queries relating to an area of nominated expertise or responsibility.

Identifies where more complex issues require resolution by others and refers them

on accordingly

Recognises and understands the impact of incidents arising (e.g. complaints,

resourcing problems, logistical or technical difficulties) and proactively alerts the

team leader to any issues of concern that are likely to impact service/project/task

delivery or customer experience.

Service improvement

Supports continuous improvement in the efficiency/cost effectiveness/quality of

service delivery/systems in the unit or department

Pro-actively works with Operations Manager to deliver satisfactory and timely

resolution of customer (internal or external) complaints, coordinating input from other

team members as required and ensuring the customer is kept informed throughout

the process.

Relationship and Stakeholder Management