PSI is the leader in the assessment industry and has been in business for over 75 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.
Title: Test Center Administrator (TCA)
Location: 904 Sunset Drive, Suite 7A, Johnson City, TN 37604
Wage: $14.28/hr.
Hours: Part Time: Mon-Thursday from 3 pm-9 pm, 1sr & 3rd Saturday each month 7 am to 5 pm.
About PSI
Join PSI – A Global Leader in Testing Solutions
At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.
About the Role
As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.
Role Responsibilities
Welcome test takers and explain testing procedures clearly.
Verify IDs and maintain strict exam security protocols.
Set up workstations and troubleshoot technical issues with internal teams.
Supervise exams and ensure compliance with PSI policies.
Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
Provide support for test takers with accessibility needs.
Knowledge, Skills and Experience Requirements
High school diploma or equivalent.
US citizenship is required.
Customer service experience preferred (training provided).
Strong communication skills and attention to detail.
Ability to remain calm under pressure and handle sensitive situations.
Basic computer skills; Microsoft Office experience is a plus.
Physical ability to stand/walk for up to 40% of your shift.
Commitment to exam security and compliance.
Why You’ll Love Working Here
At PSI, you’re more than an employee—you’re part of a global team making a real impact. We value integrity, growth, and purpose. If you’re ready to join a company that invests in your future, apply today!
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PSI has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions. PSI offers a comprehensive solutions approach from test development to delivery to results processing, including pre-hire employment selection, managerial assessments, licensing and certification tests, distance learning testing, license management services and professional services.
PSI, a leader in the assessment industry, provides various solutions worldwide through its multiple business channels including talent assessments (of job-seeking candidates as well as employee development programs), licensure testing and license management services (for government regulatory agencies), certification credentialing services (for certifying bodies) and leading academic institutions. PSI offers clients various solutions to measure, assess and identify the skills, traits and abilities of individuals seeking jobs, degrees, and licensure or certification credentials. Through the use of its international network of Premier PLUS® and PSI Authorized testing centers and our state-of-the art test administration platform ATLAS®, PSI ensures the consistency in security, design and registration procedures that yield an unparalleled commitment to quality.
