Job Description

SUMMARY
Please note that applicants must have US citizenship/greencard in order to apply for this vacancy
To supervise test candidates in order to ensure the efficient invigilation and execution of tests at Prometric test centres.

DUTIES & RESPONSIBILITIES
• To receive test candidates and test centre visitors upon arrival.
• To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc.
• To monitor candidates by performing regular walk-throughs whilst they are taking tests, in order to ensure a secure testing environment.
• To sign test candidates in/out of the testing room.
• To file irregularity reports for unusual situations or complaints.
• To provide security at the testing facility by ensuring all locks and security systems are properly used.
The TCA may also be responsible for holding keys to the testing facility.
• To operate computer hardware and other test centre equipment.
• To support operations and technical personnel with data communications.
• To operate a DVR, digital camera, telephone system, and alarm system as and when required.
• To actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player.
• To maintain the cleanliness of the Test Centre
• To ensure a safe work environment and to proactively highlight any health & safety issues.
• To complete TCA accreditation exams and take part in training sessions as required.

QUALIFICATIONS & EXPERIENCE
• Flexibility regarding hours and covering in other test centers if required.
• Customer Service experience
• Ability to meet commitments
• Responsiveness to management requests.
• Excellent interpersonal skills
• An ability to operate as part of a team.