Job Description

Test Analyst

Salary: 150,000 PNL per annum, plus company benefits

Location: Warsaw

Contract: Full Time

Shifts: 40 hours per week, Monday – Friday, 8.30amam until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid

Williams Lea seeks a Test Analyst to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

The Test Analyst is responsible for performing manual and automated testing activities to ensure software quality and compliance with functional and non-functional requirements. This includes reviewing requirements for testability, designing and executing test cases, analyzing results, and reporting defects with supporting evidence. The role collaborates with developers and team members to improve test coverage and quality processes and applies discretion in selecting appropriate test techniques and automation tools within established frameworks to meet agreed timelines and quality standards.

Key responsibilities

Test Design & Execution

• Review requirements and specifications to ensure testability and identify potential quality risks.
• Design test cases and create test scripts under own direction within the established frameworks, applying appropriate test design techniques.
• Execute manual and automated test cases for functional and non-functional requirements.
• Develop and maintain basic automated test scripts for regression and smoke testing using approved frameworks.
• Interpret, execute, and document test cases and results systematically.
• Ensure traceability between requirements, test cases, and defects.

Non-Functional Testing

• Design and execute defined non-functional test cases including performance, usability, and basic security testing under guidance.
• Use appropriate tools to measure and report on non-functional quality attributes (e.g., response times, load behaviour, accessibility).
• Analyse non-functional test results and identify performance bottlenecks or usability issues.
• Contribute to the selection of appropriate non-functional testing tools and techniques.

Defect Analysis & Reporting

• Analyse test results and identify defects accurately across functional and non-functional areas.
• Record defects with clear supporting evidence, steps to reproduce, and contextual information for resolution.
• Track defect status and retest resolved issues to verify fixes.
• Classify defects appropriately by severity and priority.

Quality Assurance & Process Improvement

• Apply defined quality assurance processes and standards consistently.
• Contribute to quality reviews and provide input on testing practices.
• Participate in lessons learned and retrospectives to enhance testing processes and identify continuous improvement opportunities.
• Ensure compliance with agreed quality criteria and timelines.

Collaboration & Communication

• Work closely with developers, business analysts, and other team members to improve test coverage and quality outcomes.
• Communicate test progress, results, and risks clearly to stakeholders.
• Provide input to test planning activities and estimation for both functional and non-functional testing.

Personal attributes

Attention to Detail: Ability to identify discrepancies and ensure accuracy in testing activities.

Analytical Thinking: Capable of interpreting test results, identifying root causes, and recognizing patterns in defects

Collaboration: Works effectively within a team environment and influences peers positively.

Communication: Clear and concise reporting of defects, test outcomes, and quality concerns.

Adaptability: Able to work across varied testing activities and environments.

Technical Knowledge

• Understanding of software development lifecycle (SDLC) and testing phases.
• Knowledge of test design techniques including:
  • Equivalence partitioning
  • Boundary value analysis
  • Decision tables
  • State transition testing
• Familiarity with testing types:
  • Functional testing (unit, integration, system, regression, smoke)
  • Non-functional testing (performance, load, usability, accessibility, basic security)
• Basic understanding of automation frameworks and scripting fundamentals.
• Knowledge of defect lifecycle and severity/priority classification.
• Understanding of non-functional quality attributes (performance metrics, response times, throughput, usability heuristics).
• Familiarity with non-functional testing tools and measurement techniques.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 26 days holiday, plus bank holidays
• Private Medical Insurance
• Employee Assistance Program

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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