Job Description

What to Expect

As a Tesla Support Advisor (with Romanian and Hungarian or German)

You are part of an international team that prioritizes our customers. In addition to technical expertise, you stand out with strong communication skills. In a full-time role, you are responsible for providing optimal support to our existing German customers regarding our vehicles and services, ensuring them an exciting, unforgettable, and top-tier experience.

We Offer

• Career Development and Training: At Tesla, you have opportunities for personal and professional growth through regular performance reviews, targeted training programs, and further education (e.g., high-voltage training, management programs).
• Company Culture: Immerse yourself in our inspiring culture, where innovation, teamwork, and passion are at the center.
• Innovative Projects and Technologies: Join pioneering projects and technologies shaping the future of the automotive industry and sustainable energy.
• Engaged Team and Positive Atmosphere: Work in a motivated team characterized by great camaraderie and excellent teamwork. Be part of a team contributing to a sustainable future and renewable energy.

What You’ll Do

• Communication Skills: You are attentive and communicative. You can quickly and solution-oriented address complex customer inquiries via phone and in writing.
• Evaluation and Solutions: You identify customer needs and creatively and proactively work on solutions for breakdown assistance, technical, and general support inquiries.
• Coordination: You assess customer needs and inquiries, ensuring timely and efficient escalation.
• Documentation: You use our software and tools to maintain accurate records of support cases and communications.
• Continuous Improvement: You constantly strive to enhance customer service, ensuring optimal support for our existing or potential customers and maintaining quality.

What You’ll Bring

• Digital Proficiency: You work with various systems and can seamlessly switch between them.
• Customer Service: You enjoy interacting with diverse customers by phone, act service-oriented and patient, and are accustomed to addressing the needs of different customer groups.
• Team Player: You enjoy working in a team, share knowledge, contribute to the team's success, and are willing to support occasionally on weekends once a month.
• Multitasker and Adaptable: You thrive in a constantly changing, fast-paced environment, can effectively prioritize tasks, and manage multiple workflows simultaneously.
• Language Skills: You have fluent communication skills in Romanian (C1), English (B2-C1), and Hungarian or German (B2), both written and verbal.
• You have a valid driver’s license and experience in driving an electric vehicle is a plus.