Job Description

What to Expect

As a Tesla Advisor, you will play a critical role in helping customers on their journey to ownership of a Tesla vehicle. You will be a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla to potential customers. You will work with customers to understand their needs, educate them about Tesla vehicles, and guide them through the sales process to ensure they make an informed decision.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What You’ll Do

• Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
• Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
• Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
• Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
• Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
• Meet or exceed sales targets and performance metrics
• Work collaboratively with other members of the Tesla team to ensure a seamless customer experience
• Operate with a flexible mindset to support sales and delivery needs across the team  
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems 
• Execute on and share best practices with and across your Tesla location 
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done  
• Manage any additional duties to support wider business requirements 

What You’ll Bring

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Understands English language and communicate in it when needed
• Valid driving license