Job Description

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level

Requirements

• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evenings and weekends
• Must have and maintain a valid drive's license and an acceptable and safe driving record.

職位責任

• 主動且有禮地接待進店訪客，開啟對話並營造賓至如歸的氛圍。
• 了解顧客來訪動機、需求與購車時程，建立完整的客戶資料。
• 依據客戶興趣與需求，提供個人化的品牌與產品介紹，回答問題並激發對電動車的興趣。
• 熟悉並精通所有 Tesla 車款、服務與地區性電動車補助政策。
• 主動建立銷售機會：蒐集潛在客戶資料、安排試駕，維護穩定的銷售漏斗。
• 定期更新 CRM 系統，確保銷售與交車資訊的準確性與即時性。
• 協助車輛交付與新車主說明，依個別客戶需求進行導覽與操作教學。

職位要求

• 具備理解並清楚傳達商業議題與技術概念的能力。
• 具備強烈的團隊合作意識與高度的責任感。
• 具備優秀的溝通能力，並能注重細節與精確度。
• 熟悉並精通所有Tesla產品與服務，並能持續掌握電動車產業趨勢及當地相關補助政策。
• 能配合晚間及週末輪班工作，以確保提供完善的客戶服務。
• 必須持有並維持有效的汽車駕駛執照，且具備良好且安全的駕駛紀錄。